Career Center

Department: Campus Inclusion & Community
Salary/Grade: EXS/6

The mission of Campus Inclusion and Community (CIC) at Northwestern University is to work collaboratively with the university community to cultivate inclusive learning environments through the intentional engagement with difference. Learn more about Campus Inclusion and Community here: https://www.northwestern.edu/inclusion/about-us/index.html

About Student Affairs: By pursuing justice, equity, and belonging, Student Affairs cultivates student programs, services, and skills; disrupts barriers; and partners across Northwestern and neighboring communities to create an inclusive culture in which all students can thrive. Learn more about the Division of Student Affairs here: https://www.northwestern.edu/studentaffairs/about/strategic-plan/strategic-themes.html

Job Summary:

The Assistant Director of Student Enrichment Services (SES) reports directly to the Director of SES and is responsible for providing individual advising and case management support for first-generation, lower-income (FGLI), and/or undocumented/DACA students. In collaboration with campus partners, the Assistant Director will work with students to find the appropriate supports, services, and referrals utilizing consistent communication, coaching, and accountability to maximize student success. The Assistant Director will also play a key role in coordinating the Knight Community Scholars Program. The position will also help to manage, execute, and assess group advising sessions and workshops, utilizing research and best practices focused on FGLI student success (including but not limited to research on intersectionality, identity-development, self-efficacy, stereotype threat, and sense of belonging). SES is one of three units that make up Campus Inclusion and Community (CIC) and provides support to over 1,000 students/year.

Note: Evening and weekend events occur throughout the academic year. During the academic year, this job requires a minimum of 4-6 hours in the evening (after 5 p.m.) during the work week. Typically, these evening hours would take place on Fridays from 5-8 pm or on Monday or Tuesdays from 5-7:30 pm.

Campus Inclusion and Community is seeking to fill two Assistant Director of Student Enrichment Services vacancies. Both positions will provide advising and case management support to Northwestern University FGLI students, and one of the Assistant Directors will serve as an advisor to undocumented and DACA students.

Pay Range: The salary range for the Assistant Director of Student Enrichment Services position is $58,000-$60,000.

Principal Accountabilities:
Program Development 40%

• Supervises creation of components, including curriculum development, lectures, conferences, seminars, support groups, etc.
  • Play a key role coordinating and implementing the Knight Community Scholars Program
    • Develop and execute monthly workshops; scholar cafes; events
    • Build curriculum based on class-year and proven student success models/frameworks
    • Coordinate selection process and train committee members
• Manages relationships with partners, foundations, etc. and coordinates logistical support
  • Foster purposeful partnerships and serve on various committees within the Division of Student Affairs and across the university, including academic entities, to create interdisciplinary efforts in support of student success and social justice
  • Partner with staff, faculty, and administrators to share trends, provide and receive information, and stay updated on academic and co-curricular resources, supports, programs, and changes.
  • Build relationships across campus and refer Scholars to resources and services

Student Support 30%

• Implements a department strategy for structure, process, & staff support of students.
  • Manage a case load of students, providing individual, student-centered, advising and case management support for first-generation, lower-income and/or undocumented/DACA students
  • Utilize an intersectional framework that focuses on identity development, self-efficacy, and the cultural wealth model
  • Develop supportive action plans that connect students to resources and services
  • Maintain a system of notes/documentation in order to track and follow up with students through the MySES system

Administration 10%

• Develops, maintains & reports on quantitative and qualitative performance measures.
  • Utilize the SES Database management system to track, document, and assess student advising and support
  • Communicate regularly with the SES team to share information on student development and progress

Evaluation 10%

• Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.
  • Coordinate assessment and evaluation of project based work (Knight Community Scholars, Work the Room, Ryan Scholars, etc.)

Events 10%

• Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
  • Develop and assess group advising and events/workshops utilizing research and best practice focused on FGLI student success (including but not limited to research on intersectionality, identity-development, self-efficacy, and sense of belonging theory)
  • Facilitate small and large group workshops and events for FGLI students

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 2 years program/project administration or other relevant experience.
• Four to six years of experience working as a case manager and/or developing and implementing supportive action plans for first-generation, lower-income, and/or undocumented/DACA students
• Experience advising college students, individually and group advising, with an emphasis on identity development and leadership skills.
• Experience working with crisis intervention and crisis management
• Strong understanding of the educational environment at highly selective institutions
• Flexibility and comfort working in a fast-paced, ambiguous, and high-pressure environment
• Strong ability to build rapport and connections with students, staff, and faculty
• Demonstrated track record as a positive team player with a sense of humor and a commitment to collaboration and integrity

Minimum Competencies:

• Knowledge of financial aid law, rules, policies, and procedures
• Knowledge of latest research and theory around first-generation, lower-income, and/or undocumented/DACA students
• Strong familiarity with critical social theories and models of leadership.

Preferred Qualifications:

• High degree of competence around understanding and interacting with students from a diversity of social identities

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth and Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.