Assistant Director of Student Enrichment Services, Advising
Location: Evanston, Illinois
Internal Number: 45189
Department: Campus Inclusion & Community Salary/Grade: EXS/6
The mission of Campus Inclusion and Community (CIC) at Northwestern University is to work collaboratively with the university community to cultivate inclusive learning environments through the intentional engagement with difference. Learn more about Campus Inclusion and Community here: https://www.northwestern.edu/inclusion/about-us/index.html
The Assistant Director of Student Enrichment Services (SES) reports directly to the Director of SES and is responsible for providing individual advising and case management support for first-generation, lower-income (FGLI), and/or undocumented/DACA students. In collaboration with campus partners, the Assistant Director will work with students to find the appropriate supports, services, and referrals utilizing consistent communication, coaching, and accountability to maximize student success. The Assistant Director will also play a key role in coordinating the Knight Community Scholars Program. The position will also help to manage, execute, and assess group advising sessions and workshops, utilizing research and best practices focused on FGLI student success (including but not limited to research on intersectionality, identity-development, self-efficacy, stereotype threat, and sense of belonging). SES is one of three units that make up Campus Inclusion and Community (CIC) and provides support to over 1,000 students/year.
Note: Evening and weekend events occur throughout the academic year. During the academic year, this job requires a minimum of 4-6 hours in the evening (after 5 p.m.) during the work week. Typically, these evening hours would take place on Fridays from 5-8 pm or on Monday or Tuesdays from 5-7:30 pm.
Campus Inclusion and Community is seeking to fill two Assistant Director of Student Enrichment Services vacancies. Both positions will provide advising and case management support to Northwestern University FGLI students, and one of the Assistant Directors will serve as an advisor to undocumented and DACA students.
Pay Range: The salary range for the Assistant Director of Student Enrichment Services position is $58,000-$60,000.
Principal Accountabilities: Program Development 40%
Supervises creation of components, including curriculum development, lectures, conferences, seminars, support groups, etc.
Play a key role coordinating and implementing the Knight Community Scholars Program
Develop and execute monthly workshops; scholar cafes; events
Build curriculum based on class-year and proven student success models/frameworks
Coordinate selection process and train committee members
Manages relationships with partners, foundations, etc. and coordinates logistical support
Foster purposeful partnerships and serve on various committees within the Division of Student Affairs and across the university, including academic entities, to create interdisciplinary efforts in support of student success and social justice
Partner with staff, faculty, and administrators to share trends, provide and receive information, and stay updated on academic and co-curricular resources, supports, programs, and changes.
Build relationships across campus and refer Scholars to resources and services
Student Support 30%
Implements a department strategy for structure, process, & staff support of students.
Manage a case load of students, providing individual, student-centered, advising and case management support for first-generation, lower-income and/or undocumented/DACA students
Utilize an intersectional framework that focuses on identity development, self-efficacy, and the cultural wealth model
Develop supportive action plans that connect students to resources and services
Maintain a system of notes/documentation in order to track and follow up with students through the MySES system
Develops, maintains & reports on quantitative and qualitative performance measures.
Utilize the SES Database management system to track, document, and assess student advising and support
Communicate regularly with the SES team to share information on student development and progress
Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.
Coordinate assessment and evaluation of project based work (Knight Community Scholars, Work the Room, Ryan Scholars, etc.)
Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
Develop and assess group advising and events/workshops utilizing research and best practice focused on FGLI student success (including but not limited to research on intersectionality, identity-development, self-efficacy, and sense of belonging theory)
Facilitate small and large group workshops and events for FGLI students
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
2 years program/project administration or other relevant experience.
Four to six years of experience working as a case manager and/or developing and implementing supportive action plans for first-generation, lower-income, and/or undocumented/DACA students
Experience advising college students, individually and group advising, with an emphasis on identity development and leadership skills.
Experience working with crisis intervention and crisis management
Strong understanding of the educational environment at highly selective institutions
Flexibility and comfort working in a fast-paced, ambiguous, and high-pressure environment
Strong ability to build rapport and connections with students, staff, and faculty
Demonstrated track record as a positive team player with a sense of humor and a commitment to collaboration and integrity
Knowledge of financial aid law, rules, policies, and procedures
Knowledge of latest research and theory around first-generation, lower-income, and/or undocumented/DACA students
Strong familiarity with critical social theories and models of leadership.
High degree of competence around understanding and interacting with students from a diversity of social identities
Work-Life and Wellness:Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth and Development:Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.
Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.