Career Center

Department: Division Operations & Services
Salary/Grade: EXS/5

Dining Services is a part of the Division of Student Affairs. Each of Northwestern University’s residential dining commons features an all-you-care-to-eat menu with a wide range of sustainably-sourced options. Meals are planned with students’ preferences and suggestions in mind and include a diverse range of healthy choices, traditional heartland entrees, ethnic selections, and vegetarian and vegan options. Learn more about Dining Services here: https://www.dining.northwestern.edu/

About Student Affairs: Student Affairs at Northwestern University envisions building a just, health, and meaningful student learning experiences by pursuing equity, justice, and belonging. This work happens with all of us as people holding multiple identities. Through the frame of collective impact, we strive to center the voices, experiences, and needs of our most marginalized communities. This calls for both individual and collective responsibility and work that supports universally designed solutions that benefit not just individuals, but the full community. Learn more about the Division of Student Affairs here: https://www.northwestern.edu/studentaffairs/about/strategic-plan/strategic-themes.html

Position Summary:

This role serves as the primary coordinator for Northwestern Dining and reports directly to the Director of Dining.

The Program Coordinator is responsible for providing excellent customer service to our students, staff, faculty, and parents. This role is responsible for the day-to-day administrative operations of dining including serving as the primary contact for email, phone, and website communication. This position will also work with the CBORD Odyssey system for meal plan management and help the Director of Dining with a variety of special projects. Additionally, the Program Coordinator supports Northwestern University’s Quarantine/Isolation Student Housing by communicating meal preferences to the chef team daily.

Workplace Strategies: This position is eligible to work remotely up to 2 days per week.

Principal Accountabilities:

Administration 75%

• Manages day-to-day operations.
• Ensures that program/project mission, values, guidelines, policies, and procedures are implemented and maintained. 
• Manages design and development of program databases; compiles and analyzes data; prepares reports.
• Reviews processes and recommends changes to incorporate technology as appropriate into administrative, recruitment, marketing, and educational components.
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives. 
• Acts as liaison to IT to ensure technology systems are properly installed and maintained.  

Evaluation 10%

• Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
• Coordinates the collection, analysis and reporting of required information for surveys, review documents, public information documents, etc.
• Analyzes evaluation data from students, parents, participants, etc. to assist in program/project development and updates.
• Implements corrective actions required as a result of surveys or other indicators. 

Student Support 5%

• Completes program/project logistical details such as scheduling, facilities, technology, audits, etc.
• Advises students regarding dining matters.
• Resolves administrative and database issues.

Communication, Outreach and Recruitment 5%

• Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement in the program.
• Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.

Miscellaneous 5%

• Other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1 year program/project administration or other relevant experience. 

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth and Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.