Associate Director of Student Outreach and Support
Johns Hopkins University
Location: Baltimore, Maryland
Internal Number: 91176-en_US
Student Outreach and Support is seeking an Associate Director of Student Outreach & Support who will report to the Senior Director of Student Outreach & Support and will be responsible for supervising Case Managers in SOS who support and work to meet the needs of Homewood undergraduate students who have physical or mental health difficulties, financial issues, social adjustment or other personal difficulties in order to assist them in their personal wellbeing and academic success. As part of this, the Associate Director will track Case Managers caseloads and elevate students of concern to Sr Director. The Associate Director will manage data tracking and will be responsible for creating reports on a semesterly and yearly basis. The Associate Director will work with campus partners on connecting high risk students to off-campus resources.
Specific Duties & Responsibilities: The Associate Director's major responsibilities include, but are not limited to the following:
Supervision & Case Management:
Responsible for recruitment, selection, supervision, professional development, and consistent evaluation and review of three (3) fulltime Case Managers
Manage case assignment and creation in Advocate which includes uploading wellness reports and campus safety reports daily
Monitor, assess, and direct the Case Managers caseloads
Elevate students of concern to Sr. Director
Consult with faculty, staff, parents and families, students, and/or other concerned parties regarding concerns for a student's wellbeing
Coordinate internal and external outreach to students to follow up on reports of concern
Carry small caseload of students; meet 1:1 with students initially and regularly to develop individual student success plans based on their unique circumstances and track their progress towards their personal and academic goals
Document all information and communication in Advocate
Support the Sr. Director as a thought partner with respect to departmental budget and resources, policies and procedures, strategic visioning, and operational decision-making
Collaboration with Campus Partners:
Establish and maintain strong relationships with stakeholders and campus partners
Serve on committees or attend various team meetings as directed, including but not limited to: CARE team, STAT team, COVID Support, Conduct Behavioral team
In conjunction with the Sr. Director, develop and implement a communications strategy (including website, mobile applications, social media, and other communications) in alignment with student affairs and central communication expectations.
May be asked to respond on behalf of SOS to issues and concerns raised by students, families, and visitors in a manner consistent with the vision and values of the division and the university
May be asked to represent SOS or Student Life team on various campus committees, workgroups and teams, and at campus events throughout the academic year
Work with Counseling Center to identify and interview therapists in the greater Baltimore community to work with JHU students
Help manage therapist database to keep up to date availability for off-campus referral process
Work with campus partners on connecting high risk students to off-campus resources
Assessment & Data Tracking:
Conduct comprehensive assessment strategies of programs and services to ascertain achievement of learning outcomes as set by the SOS team and accompanying Student Affairs strategic vision
Assess campus community interests, needs, and resources, as well as national trends in case management
Participate in the evaluation and development of student programs and policies related to SOS and recommend changes as necessary based on the needs, interests and national trends
Create and steward SOS data tracking strategies related to services and students supported as well as case manager caseloads and commitments
Create and steward the data tracking sheet for students of concern; create high quality reports and presentation decks for internal and external publication/sharing on a semester and yearly basis
Share relevant data and trends with Sr. Director to include in required briefings, area reports, end of semester/year reports, and other requests from the Dean of Student Life or other university leadership
Other duties as assigned.
Some night and weekend work required.
Minimum Qualifications (Mandatory):
Master's Degree in Education, Counseling, Social Work, Public Health or related field.
3-5 years direct supervision of full-time employees.
Experience in assessment and data collection.
* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Experience working with college aged students.
Experience using Advocate, Maxient and Starfish.
Three to five years of experience in higher education or closely related setting; experience managing response to crisis situations; experience working as part of case management support team and experience navigating complex, decentralized environments.
Special Knowledge, Skills & Abilities:
Demonstrated knowledge of online student tracking systems and database management.
Strong attention to detail, excellent communication skills, ability to quickly synthesize information from a variety of sources in order to make informed recommendations for the best welfare of the students.
Knowledge of current case management trends and literature preferred.
Classified Title: Assoc Dir Student Outreach & Support Role/Level/Range: ACRP/04/MD Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: M-F, 8:30 am - 5:00 pm Exempt Status: Exempt Location: Homewood Campus Department name: Student Outreach and Support Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.