Career Center

Hiring Range: $75,038.57 - $105,053.99/Annually

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Registrar provides strong leadership and oversight for the development, implementation, management of systems and operations related to academic records, student registration, academic scheduling, degree audits, degree certification, transcripts, grades, and the Banner (Student Information System) records and registration modules. This position manages and directs all phases of the Office Registrar and provides and maintains accurate information on all UTHSC academic programs and courses, clinical rotations, internships, and externships. The Registrar implements and interprets relevant academic policies as established by the Committee on Academic and Student Affairs and provides input and feedback in multiple campus committees; and serves as the FERPA compliance officer for UTHSC and oversees reporting to multiple state, system, and federal agencies and accrediting bodies.

DUTIES AND RESPONSIBILITIES:

1. Provides an effective structure through communication, management of technology, analysis and design of rules that define the graduation automated degree checking.
2. Manages data to provide timely reporting of student enrollment information to internal and external constituencies including THEC, the UT System, the US Department of Education (ED), and other state and federal accrediting agencies. Supervises and maintains the accuracy of all student and related academic records.
3. Reviews university policies and procedures, interprets FERPA, HIPAA, and other federal and state laws related to privacy and student information to ensure compliance.
4. Maintains and updates academic curriculum and course information.
5. Establishes short and long-range goals, objectives, policies, operating procedures.
6. Supervises staff to provide excellent customer service and responsiveness to requests from faculty, staff, students, administration, and alumni. Reviews departmental workload distribution.
7. Oversees the update of academic course and curriculum information through collaboration with the colleges and academic affairs.
8. Provides regular training and learning opportunities for faculty, staff, and academic leaders on the Banner SIS and other related technologies in the Registrar's Office.
9. Collaborates with the UTHSC colleges, Admissions, Financial Aid, Information Technology Services, and the Bursar's Office to meet university goals related to compliance, enrollment, and tuition goals.
10. Oversees the Registrar's Office portion of the academic catalog (Acalog), curriculum (Curriculog), and scheduling (Section).
11. Meets regularly with faculty, administration, and staff to provide feedback and training to the Registrar's Office staff regarding best service practices and needs.
12. Ensures accountability by practicing a working knowledge of regulations, standards, practices, ethics, and policies as set forth by UTHSC, the UT System, program accrediting bodies, SACSCOC, THEC, AACRAO, SACRAO, TACRAO, and ED.
13. Ensures timely delivery of official transcripts, coordinates degree verification and distribution of diplomas.
14. Responds to state and federal regulatory requirements and audits.
15. Works with staff to resolve problems encountered by students, faculty, staff, and alumni.
16. Implements proactive and strategic solutions by communicating regularly with UTHSC colleges and departments to reduce reoccurring issues.
17. Develops and oversees the management and monitoring of data integrity in areas such as code entry, grade entry, and other Registrar's Office functions.
18. Oversees processes in the certification of veteran's educational benefits, transfer student information, registration, end of term processes, enrollment verifications, transcript requests, and student orientation.
19. Creates and maintains a regular transmission schedule with the National Student Clearinghouse for enrollment and degree verification reporting.
20. Performs other related duties as assigned.

MINIMUM REQUIREMENTS:

EDUCATION: Bachelor's Degree. (TRANSCRIPT REQUIRED) Master's Degree preferred.

EXPERIENCE: Five (5) years of experience in progressively increasing positions of responsibility in a higher education setting, registrar's office, or closely related enrollment management office, including supervisory experience; OR Master's Degree and three (3) years of related work experience in a higher education setting, registrar's office, or closely related enrollment management office, including supervisory experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong interpersonal skills, including diplomacy, tact and political savvy.
• Ability to enhance the visibility and public image of the University and be a leader within the UT System and the state of Tennessee.
• Knowledge, understanding, and application of FERPA and other pertinent higher education regulations and laws.
• Ability to think systematically to solve multiple problems.
• Demonstrated strong knowledge of regulatory, professional, and ethical guidelines in enrollment management to ensure compliance with college, state, federal, and other outside agency rules and regulations.
• Knowledge, understanding, and application of FERPA and other pertinent higher education regulations and laws.
• Strategic planning and implementation of service and operation enhancements in a Registrar's office.
• Ability to communicate and collaborate with various offices (academic and non-academic) across the University.
• Strong knowledge and intermediate to expert skill-level with Student Information Systems, preferably Banner.
• Demonstrated high-level skills in problem-solving and change management.
• Ability to provide high level customer and student services directly and indirectly.
• Ability to work independently and with a high-performing team to meet priorities and deadlines.
• Demonstrated ability to motivate and build teams to meet service and professional development goals.
• Skills to lead and manage personnel in a consistent and uniform manner which involves complex and sensitive personal situations.
• Ability to be creative, innovative, and forward thinking in meeting university wide challenges and opportunities.
• Ability to maintain a high degree of confidentiality.
• Ability to respond in an empathetic and yet honest manner.
• Ability to deliver what are sometimes undesirable decisions to others.