Career Center

Staff Assistant-SCB Student Services
6710BR
Saunders College of Business
SCB Student Services

Detailed Job Description
Please note: Must be able to work occasional nights/weekends for on campus events

The staff assistant is responsible for providing exceptional customer service to all internal and external customers of the Saunders College of Business Office of Student Services. This position has various administrative responsibilities with respect to both the undergraduate and graduate (non-executive) programs, including but not limited to cooperative education, enrollment, pre-certification, and creating reports and communications. Additional duties include:

• Assist with recruitment activities and items, including information sessions, responses to inquiries, and marketing materials, as well as with events such as orientations.
• Oversee and delegate work to student workers.
• Complete undergraduate and graduate program tasks in areas such as recruitment, records, reports and communications.
• Provide customer service to all visitors and callers to the Office of Student Services, assist in overseeing and delegating work to student workers, and interface regularly with faculty, staff and students regarding student needs.
• Work regularly with faculty, staff and students to complete various SIS tasks and the administrative requirements for cooperative education, including enrollment and grade submissions.
• Assist with various office projects/perform other duties as assigned.

Department/College Description


Minimum Qualifications

• Strong verbal and written communication skills
• Strong customer service skills with at least 3 years of customer service experience
• Strong time management, organizational, and teamwork skills, including ability to manage multiple demands and tasks
• Demonstrated attention to detail and accuracy
• Strong competencies with Microsoft Office applications, including Word, Excel, and PowerPoint for tasks such as mail merges, work with spreadsheets, and presentations
• Experience with working with databases and willingness to learn new software/technologies, including the RIT Student Information System
• Adhere to strict confidentiality of all student and other data; RIT institutional knowledge of processes, resources, and personnel

Professional Area:
Employment Category: Fulltime
Staff Job Function: Wage Band: 113H

How to Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

The direct link to this posting can be found here: https://sjobs.brassring.com/

Additional Details


Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the 'Great Colleges to Work For.' RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov







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