Career Center

Position Number: 003406

Department: University College (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Schedule, coordinate and administer exams for students with disabilities approved for testing accommodations.
• Maintain test integrity, manage video surveillance and University security cameras and processes; and manage the chain of custody of the completed tests/exams to ensure security of testing materials.
• Maintain compliance with the ADA and Section 504.
• Hire, train, supervise and manage scheduling of Graduate Students to assist with the administration of exams.
• Serve as central point of contact for email, phone, and in-person communications with faculty, academic department administrators, students, and DS staff regarding accommodated test administration and logistics.
• Develop and maintain strong working knowledge of technology used by the University ) and by students with disabilities to ensure that tests are accessible and in compliance with University standards.
• Conduct training for faculty/staff/students regarding testing procedures and acts as the primary liaison for the ClockWork testing module with campus partners.
• Review, develop, monitor and improve processes, procedures and techniques used in the scheduling and administration of accommodated tests.
• Maintain knowledge of current and ongoing technologies to assist with proctoring exams.
• Research and collect data using Excel and the ClockWork data management system's reporting features. Utilizes data from different internal and external software systems to review and predict trends and needs.
• Other duties as assigned and appropriate to the position and service to the University.

Minimum Experience / Education:

• Master's degree
• At least 1 year of administrative or program coordination experience in a fast-paced office or educational setting.
• Experience providing customer service
• Skills in Microsoft Office suite.

Preferred Education Skills and Experience:

• Master's degree in liberal arts, business, education or related field
• One or more years of experience working with individuals in a higher education setting is highly desirable.
• Excellent verbal and written communication skills.
• Strong planning and organizational skills with a high level of attention to detail.
• Experience working with and/or using technology related to testing for students with disabilities such as screen readers, speech-to-text software, Canvas, Clockwork, Respondus Lockdown Browser, etc. helpful.
• Ability to trouble-shoot issues that may arise in the course of test administration.
• Ability to trouble-shoot computer issues (PC and MAC) that may arise during the course of testing helpful.
• Experience with Banner student information system.
• Working knowledge of the ADA and Section 504 as pertains to considering accommodations within a higher education settings helpful.
• Experience supervising others.
• Knowledge of FERPA helpful.