Details
Posted: 28-Jun-22
Location: Bronx, New York
Salary: Open
About Fordham:
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Department: Graduate School Of Education
Campus: Lincoln Center (LC) - NYC
Position Summary:
The Student Success Counselor contributes to the development and implementation of GSE student services policies, procedures, requirements, and activities under the direction of the Dean/Associate Dean of GSE. As a vital member of the GSE administrative team, the Student Success Counselor provides a variety of direct support services to students enrolled in GSE's on-online programs and may support on-ground programs as needed.
The Student Success Counselor collaborates with faculty to support students from enrollment to graduation. Services provided to students include information and problem-solving, academic advisement, registration, orientation, and professional development opportunities. The Student Success Counselor is responsible for managing student attrition through providing proactive, reactive, comprehensive and exceptional student support. This position will operate primarily from the Lincoln Center Campus.
Essential Functions:
- Provides consultation to the GSE community on most current academic course curriculum and plans of study.
- Assists in coordination and monitoring of academic advising system and student assignments.
- Assists in student on-boarding to include online/on-campus orientation, registration and training, as well as conducting Welcome Calls with students immediately upon enrollment.
- Assists in student enrollment in each semester.
- Provides students information and support, including appropriate resources/referrals and follow-up.
- Troubleshoots student support issues and coordinate solutions in accordance with all university policies, to include basic technical issues in the academic technology including the learning management system (LMS).
- Analyzes program and student data to estimate credit pacing, raw credit productions including intuitive reasoning to forecast appropriately
- Problem solves when faced with critical situations and determine when escalation is required.
- Communicates effectively in both written and verbal forms to university stakeholders, students and internally.
- Internally provides regular scheduled communications and program deliverables.
- Participates in coordination and implementation of a range of student activities such as orientation, professional development series, conferences, workshops, graduation, student advocacy, and other social/academic events.
- Provides Student Services training for faculty, administrators, staff, and the community.
- Ensures the accuracy and timely revision of all Student Services information and administrative materials including the GSE Student Handbooks, Blackboard community site, and Website.
- Oversees systems and processes for communication with students.
- Performs other duties as needed.
Required Qualifications:
- Bachelor's Degree.
- Strong customer service background is a plus.
- Ethical, sound judgment, detail-oriented, with strong organizational and time management skills.
- Excellent computer skills (Microsoft Office, inclusive of Word, Excel, and PowerPoint).
- Clear professional written and oral communication skills with the ability to communicate courteously, personally, tactfully, and concisely.
- Exceptional interpersonal and relational skills, with an attitude of enthusiasm, when working with students.
- Ability to function independently as well as part of a team and able to adapt to changes in priorities.
- Ability to work some evenings and weekends.
Preferred Qualifications:
- Master's degree in education, teaching, counselor or related discipline.
- Minimum three (3) years of student service experience within an accredited graduate school of education.
- Experience in academic advising.
- Technical proficiency in specialized platforms such as DegreeWorks, Banner, Slate, and Blackboard.
EEO Statement:
Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.
Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories
