Academic/Internal Title: Academic and Career Specialist (Student Services Advisor I)
Division/School: USC Rossier School of EducationÂ
Department: Masterâs Program OfficeÂ
Employment Type: Full-TimeÂ
USC ROSSIER SCHOOL OF EDUCATION
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and join the âTrojan Family,â is comprised of distinguished faculty, staff, students, and alumni locally, nationally, and globally.
POSITION SUMMARY: Academic and Career Specialist (Student Services Advisor I), Masterâs Programs Office
The purpose of the Rossier Masterâs Programs Office is to support our students in becoming educational leaders who aim to achieve educational equity for the communities they serve. We achieve this through a collaborative approach that incorporates the diverse needs and perspectives of our stakeholders, and hold student success and excellent service as our guiding values. USC Rossier seeks an outstanding candidate for the Academic and Career Specialist (ACS) position responsible for the Master of Education in the Postsecondary and Higher Education program (PASA), and the Master of Education in the Educational Counseling Program (EC). The PASA program prepares students for positions in colleges and universities.Â The EC program prepares students for positions in academic advising/counseling primarily in community colleges, but also in some four-year institutions. Both programs are delivered in-person.
The Academic and Career Specialist (ACS) oversees student academic progress and ensures timely completion toward degree. In addition, the ACS will develop, coordinate, and monitor programming and partnerships as it relates to professional and fieldwork experiences. The ACS is expected to be well-versed in areas of student affairs, higher education (2-year and 4-year institutions), and academic advisement. The ideal candidate will have experiences that span those fields and they will be able to assist students in their career goals and plans in those areas. The ACS will report to the Director and will collaborate with Program faculty and staff to provide student-centered experiences in the classroom and at fieldwork and professional internship sites.
ROLES & RESPONSIBILITIES Â
Reviews and maintains student records and ensures timely and satisfactory progress toward degree completion
Meets with students for academic advisement, professional development, and overall student success
Assists with communication efforts such as the newsletter, blog and social media updates and posts, etc.
Plans and facilitates orientation for new students that leads to successful transitions into their Masterâs program
Organizes co-curricular workshops related to professional development, such as resume and cover letter workshops, mock interviews, networking events, social outings, etc.
Assists with commencement-related duties and events, such as notifications, data collection, committee membership, student speaker selection, etc.Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Contributes to the management of the day-to-day operations of the Masterâs Program Office
Collaborates with internal partners (faculty, staff, student organizations) and external partners (USC departments, site representatives, alumni) on a regular basis to develop innovative ways to continue to engage current students and facilitate their career search
Works with staff members to create/build/maintain documents such as handbooks, guides, policies for students, faculty, and staff to ensure effective operations
Develops and delivers assessment on a consistent basis to gather data from students, faculty, staff and other stakeholders and evaluate ways we can continue to improve student services
Performs all other duties as assigned.
Preferred Knowledge, Skills, and Abilities:
A commitment to the USC Rossierâs and each programâs mission and philosophy.
Thorough knowledge of 2-year institutions (local community colleges, structures, hiring processes, etc.) and 4-year institutions (public, private, etc.)
Thorough knowledge of student affairs and higher education; familiarity with professional organizations such as NASPA, NACADA, NODA, ACUHO, etc.
An understanding of the Programsâ curriculum design.
Knowledge of the Programsâ policies and procedures relating to fieldwork.
Ability to cultivate new relationships and partnerships, as well as existing ones, with training sites, supervisors, and clinical directors.
Ability to work collaboratively with course instructors and support staff.
Ability to work independently without close supervision.
An appreciation for and ability to manage volunteers.
Knowledge of current developments in the field.
Strong organizational skills.
Strong computer skills including the use of Microsoft Office applications.
Ability to demonstrate consideration of others.
Excellent interpersonal and communication skills, especially via telephone and e-mail.
Ability to deal effectively and fairly with a variety of individuals in a courteous manner.
Ability to present a positive and professional image when representing the school.
Ability to safeguard confidential information from intentional or unintentional disclosure.
An understanding of FERPA policies regarding student records.
Ability to perform all the essential functions of this job.
2+ years of professional experience
3+ years of professional experience
Prior experience with academic advising, or working with students
Prior experience working with Masterâs level students
Prior experience within student affairs; planning and leading events
Highly effective in written and verbal communication
Additional Desirable Skills Include:
Works well independently and with a team; takes initiative
Troubleshoots student queries utilizing multiple resources effectively; works well in a fast-paced environment and adapts well to change
Action and detail-oriented; highly motivated to ensure student success.
When prompted upload a cover letter and resume.
Minimum Education: Bachelor's degreeMinimum Experience: 1 yearMinimum Field of Expertise: Student program or services experience
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.