Details
Posted: 18-Jun-22
Location: Wilmington, North Carolina
Salary: Open
Department: Housing and Residence Life - 40010
Brief Summary of Work for this position:
The Housing Technology Support Specialist works under the general supervision of the Assistant Director of Technology.
The Housing Technology Support Specialist is responsible for providing hardware and software technical support to departmental users by troubleshooting information technology problems and assisting in implementing corrective actions in a timely manner. Strong customer service skills are a must.
This position also manages file share and server systems, performs system upgrades, and is responsible for implementing new security requirements as directed by the university's Information Technology Services department.
Additionally, the Housing Technology Support Specialist performs administrator functions on several departmental information systems including Active Directory, residential management database systems, Easy Lobby visitor management system, Microsoft SharePoint, digital signage systems, and Cascade website content management.
The Housing Technology Support Specialist assists the Assistant Director of Technology with inventory management of the department's information technology equipment, as well as the planning of long-term replacement cycle of hardware and software licensing to ensure requirements are budgeted appropriately.
In the absence of the Assistant Director of Technology, the Housing Technology Support Specialist oversees many aspects of core departmental computing and marketing operations.
Minimum Education and Experience Requirements:
Graduation from a two year technical college with a major in an information technology field and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in an information technology area. Related information technology experience may be substituted year for year for the required education.
Preferred Education, Knowledge, Skills & Experience :
- Prior network helpdesk experience
- Prior experience with a housing management software system (RMS, StarRez, etc.)
- Prior experience with server administration (e.g. Active Directory) and SQL database systems
- Prior experience with network software, hardware and software support, and Microsoft SharePoint site management
Required Certifications or Licensure:
N/A
Primary Purpose of Organizational Unit:
The Office of Housing and Residence Life at the University of North Carolina at Wilmington houses approximately 5100 students in a combination of residence halls, suites, and apartments.
In order to facilitate a positive living experience on the campus, a variety of staff are necessary to carry out the responsibilities. Full-time professional staff, student residence hall staff and facilities staff work to develop an atmosphere conducive to academic and personal growth. It is the mission of the Office of Housing and Residence Life to appropriately challenge residents to develop to their full potential by supporting their educational and personal growth and development. The Office of Housing and Residence Life strives to establish a satisfactory physical environment that emphasizes the utilization of human and material resources in an efficient manner. In order to facilitate each student's personal and academic growth, it is essential that a clean, safe and well maintained environment be provided.
The Housing and Residence Life staff will maintain an environment that is conducive to educational excellence by providing academic support, educational opportunities and challenges for individual residents. Opportunities for students to attain a greater appreciation and understanding of cultural and lifestyle differences and opportunities for leadership and self-governance roles are integral to the on campus experience.
Applicant Instructions:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.
AA/EEO Statement:
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
