Reporting to the Associate Director of Program Operations within the Center for Student Involvement (CSI), the Office Operations Manager provides direct administrative support to the CSI team and serves as a primary point of contact within the Center. In addition to managing the day-to-day operations of CSI, this position also manages the procure-to-pay process as well as the contract workflow process associated with program management within CSI, and serves as a liaison between the Center, the Office of Student Affairs, the Office of the General Counsel (OGC), and the Student Activities Business Office (SABO). The Office Operations Manager also works closely with student organization leaders to ensure all proper forms are completed and submitted to SABO for payment processing for all engagements, performances, and facility rentals/services that have a contract associated with them.
The Office Operations Manager is responsible for recruiting, training, and supervising a team of student and/or part-time staff that assist and support daily office operations and internal processes. Student and/or part-time staff include Front Desk Assistants and Contracts Assistants. This position promotes and demonstrates a strong commitment to exceptional customer service. Given the unique Co-Op model and the opportunity for Northeastern student to learn anytime, from anywhere, and with anyone, the Office Operations Manager is expected to maintain a flexible schedule to meet the needs and ensure the success of the Center and its partners/stakeholders. CSI is a fast-paced, innovative, and highly collaborative unit within the Division of Student Affairs that strives to engage students at all levels of the department's overall operation. As such, the Office Operations Manager will explore methods that increase and enhance customer service, operational efficiency, and co-curricular opportunities for student engagement.
A Bachelor's degree is required. Preference will be given to candidates with experience working with college students, financial management, and/or contract management. The Office Operations Manager must be able to work within a fast-paced, global campus network and possess a strong commitment to diversity and inclusion. The successful candidate must demonstrate independence while possessing excellent problem-solving skills and exceptional interpersonal, organizational, and verbal/written communication skills. As a member of the Division of Student Affairs, the Office Operations Manager will align his/her/their work with the established mission, vision, and literacies of the division.
Job Duties (% of timeDuties / ResponsibilitiesEssential)
30% Operations | Budget Reconciliation and Maintenance | Collaborate with the Director of the Center to review and verify monthly expenditures. | Assist with the creation and monitoring of the annual budget for the Center. | CSI General Office Management and Support | Monitor and replenish CSI office supplies. | Coordinate grade checks of student leaders and assist in preparation of requisite reports as needed. | Assist with all aspects associated with Center-wide meetings and gatherings. | Assist with administrative needs from members of the CSI team, including the process of contracts and payments. | Essential
45% Administrative Components of Program Management | Contract Management | Collaborate with members of the CSI team, the Division of Student Affairs, and the Office of the General Counsel (OGC) to manage the contract review, approval, and routing process. | Implement technological solutions to manage the routing process and increase efficiency. | Coordinate with the Student Activities Business Office (SABO) to process payment to contracted vendors. | Essential
15% Student Staff Supervision | Recruit, hire, supervise, evaluate, and train the student Front Desk Assistants and Contracts Assistants. | Develop and execute on-boarding of student staff. | Oversee the recruitment, development, and retention of part-time, Co-Op, and/or graduate assistant staff involved with Program Operations. | Essential
10% Other Duties and Logistics | Collaborate with external colleagues on committees and projects. | Assist/support with the preparation and execution of large-scale signature programming sponsored by the Center (i.e. Homecoming, Springfest, etc).
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.