A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Office of the Registrar is committed to ensuring the integrity of the University’s academic records. We strive to enhance the educational experience by serving students, faculty, staff, alumni, and the world-wide community in responsible use of these data and related information systems. This position reports directly to the Records and Enrollment Department with significant support and responsibilities in the Transcripts, Certification, and Diploma Department.
40% Records and Enrollment
Using M-Pathways student information system (PeopleSoft), provides first-level support to students, alumni, faculty and staff. Protects sensitive data, maintains secure workspace and vigilant against data security breaches. Initiates tech solutions and submits help tickets to ITS.
Assists with updating student records, including transfer credit and study abroad. Assists department with deceased record processing and notifications, duplicate ID research and processing, and other duties related to student records.
Serves as first-level support to schools, colleges and instructors. Provides general information regarding university policies and procedures and assists faculty and staff with questions.
10% Non-Enrollment Degree Requirements Processing
Using M-Pathways student information system, updates student Form of Study for undergraduate and graduate students in experiences required for degrees but not registering for classes.
Troubleshoots when students are enrolled, but Non-Enrollment form of study is requested. Works with schools to determine the correct form of study for the appropriate terms and update student information as appropriate.
25% National Student Clearinghouse (NSC) Support
Assists with the reviewof monthly enrollment reports. Runs queries and performs manual updates to the Student Consolidated Statistics panels in M-Pathways.
Researches and posts degree information to the National Student Clearinghouse’s database for the DegreeVerify Service.
Investigates and resolves NSC and National Student Loan Data System error reports.
20% General Support
Assists Transcripts, Certification, and Diploma and Records and Enrollment departments with daily activities. Provides coverage for telephones and email queues as assigned. Opens, sorts, and distributes mail.
Assists in maintaining, updating, and writing office procedures, incorporating changes due to system updates, process improvements, and new processes. Participates in projects and process improvement initiatives as assigned.
Assists with testing system capabilities and updates.
Provides front desk and phone coverage at Student Services Center in Student Activities Building (SAB) or Pierpont Commons for occasional staff absences. Greets and assists customers with various student service functions including but not limited to class registration, account information, address and name changes, ordering transcripts, and graduation applications.
Other duties as assigned
Bachelor’s degree or equivalent combination of education and experience.
Considerable customer service experience and experience with appropriately handling confidential and sensitive information.
Demonstrated knowledge and ability to interact positively with a diverse population.
Proficiency in common Microsoft Office software, particularly Word and Excel.
Excellent verbal and written communication skills, and strong interpersonal skills.
The ability to work effectively in a team environment and independently, with minimal supervision.
A high level of organization skills, a meticulous attention to detail, and the ability to consistently produce highly accurate work.
The ability to manage and organize complex information; ability to use analysis and critical thinking skills to solve problems,
The ability to interpret University, federal and state regulations/policies/procedures.
Experience with the M-Pathways student information system and/or the Oracle PeopleSoft CS system.
An excellent understanding of the policies and procedures of the University, the academic units, and the Office of the Registrar, and systems related to the records/registration.
Knowledge of FERPA and other federal/state laws and regulations related to higher education.
Demonstrates an ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off
A retirement plan that provides two-for-one matching contributions
Many choices for comprehensive health insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.