Under the direction of the Director of Student Accounts, the individual will provide information on payment, billing and collection policies and procedures related to student account transactions. The individual will review student accounts for accuracy of information; resolves and corrects errors as needed. The individual will also need well-developed communication skills to diffuse difficult situations and communicate technical information. Interactions with others include students, parents, outside agencies and college departments regarding student accounts/disputes, and Controller's department staff concerning the interpretation of information on student accounts. Work results impact the accuracy, reliability and acceptability of further results beyond the immediate work section.
The ability to exercise sound judgment and the highest levels of ethics and integrity in connection with assigned duties is essential. This position must handle sensitive financial matters in a manner consistent with the University's values and mission.
Essential Position Duties and Responsibilities:
Assists in student services including the advisement of student's financial obligations, financial options, tuition invoice and student account balances.
Professionally communicate directly with students and families to resolve all problems and complaints concerning student accounts (via telephone calls, e-mails and letters).
Meet with students and parents in office and/or virtually to review account or set up payment plans.
Manage the communication of the billing process and enhance communication plans with students and third parties.
Collaborate with Student Accounts team for review of past due accounts for pre-collection processing.
Assist the Director of the Student Accounts manage the student health insurance program with the Director of Student Accounts.
Assist customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
Performs other duties as assigned.
High school diploma or GED required, Associate's or Bachelor's degree in accounting or business-related field is preferred
Two (2) to four (4) years experience in handling cash receipts, deposits or collections
Must possess excellent verbal and written communication skills to support effective interaction with various levels of faculty, staff, students and other constituents
Negotiation, critical-thinking and problem-solving skills
Proven ability to work effectively as a team player
Knowledge of higher education Accounts Receivable/Cash operation is preferred
Knowledge of collection and credit law (i.e., Fair Credit Reporting Act, Fair Debt Collection Practices Act, and the Fair and Accurate Credit Transaction Act)
Experience with an ERP system, Ellucian Colleague, or other higher education software system experience is preferred
Advanced computer skills; specifically, Microsoft Office (Excel and Word)
Ability to maintain a high degree of confidentiality required
Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.