Process admission applications and application materials for domestic, international and transfer prospective students, maintaining appropriate and accurate computer records, and assisting applicants, parents and guidance counselors with questions and concerns about the application requirements and process via telephone and email.
Please note: The position requires the ability to perform physical labor, moving and lifting boxes of up to 50 lbs.
Organize prospective student and application materials for data entry or scanning, enter the data into the computer system, process application document images, check database records for accuracy and completeness of data, and continuously update and correct records as additional or corrected information is received.
Respond to telephone or email inquiries from students, parents, or counselors concerning the status of the application and informing them of any additional information or clarification needed to complete the process.
Perform duties 1 and 2 for transfer students with the additional responsibilities of providing input to senior admissions staff on transfer applicant procedural issues, making recommendations for streamlining the transfer applicant process, updating the transfer section of the procedural manual, and tracking and preparing documentation of all transfer applicants requiring preliminary credit evaluation from the Registrar's Office, working with that office and other Northwestern departments in obtaining and communicating information to the transfer students and parents.
Transfer out all appropriate documents of enrolling students to the Registrar's Office and appropriate schools to facilitate the registration process.
Perform miscellaneous administrative tasks such as opening, sorting, and scanning mail, labeling mailings, special data entry projects; deleting duplicate records, and occasionally meeting with walk-in applicants who have specific questions related to the processing of applications for transfer students.
Performs other duties as assigned.
High school diploma with some college experience or the equivalent combination of education, training and experience from which comparable skills can be acquired.
Minimum Competencies: (Skills, knowledge, and abilities.)
Adaptability – Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations
Agility - Is open to change and responds by adapting to work methods and behaviors; pays attention to changing circumstances and adapts to them
Collaboration – Facilitates open and effective communication, cooperation and teamwork within and outside of one’s own team; respects the needs and contributions of others
Computer Proficiency - Successfully uses multiple software programs independently. Software may include Microsoft Office, applications such as PowerPoint, Word, Excel, and Access, email, web browsers, and Peoplesoft
Data Entry - Possesses basic data entry skills
Efficiency/Dependability – Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly
Financial Management - Manages financial assets responsibly with a focus on cost effectiveness and productivity
Multi-Tasking – Demonstrates ability to work on multiple projects simultaneously
Organization – Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources
Quality/Compliance - Striving for excellence with our work processes and outcomes, honoring University policies and regulatory requirements
Team Player - Seeks to build collaboration by encouraging trust, mutual respect and shared purpose among various participants in an engagement
Training - Actively and successfully trains/coaches people for current assignments, and develops them for promotion into position where they succeed
One to three years’ experience in a responsible office position.
Experience working in an academic environment.
Experience working in a college admission office.
Preferred Competencies: (Skills, knowledge, and abilities)
Business Acumen – Possesses business savvy and demonstrates the ability to foster and lead cost-efficient initiatives without sacrificing quality or core values.
Conceptual Ability - Deals effectively, not just with concrete tangible issues, but also abstract conceptual matters
Decision Making - Follows and teaches others to follow a process/method for problem solving
Initiative – Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.
Judgment – Demonstrates logic, rationality and objectivity; shows common sense; uses all available information to make educated decisions
Leadership - Involves team members in solving problems and making decisions, inspires people to follow the lead, obtain input from others, facilitates change, inspires confidence and optimism through a clear vision and by personal example
Strategic Thinking - Works on initiatives that have the greatest strategic impact for the organization; anticipates changes that may impact department or school
Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.
Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.