Details
Posted: 13-May-22
Location: Bloomington, Minnesota
Salary: Open
Location: Bloomington
Full/Part Time: Full Time
Employment Condition: Unlimited
Job Description:
ABOUT THE POSITION
We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. As an affirmative action employer, we actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.
ABOUT THE POSITION
This position delivers high quality, cross-functional services in the Normandale Community College integrated Student Services office related to course enrollment information, academic records, financial aid, payments and billing with a continuous focus on academic progress and success, financial wellness, student retention, and degree completion. This role requires a high level of customer service, professional knowledge, and ongoing training to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This position directly supports student retention and completion efforts by proactively engaging students to remove barriers to success and providing personalized outreach for students identified as being at-risk regarding issues related to enrollment status.
Required Qualifications:
To be qualified for this position, you must meet all of the minimum qualifications. We encourage applicants to address their experience working with individuals or groups from diverse backgrounds as part of their cover letter.
Minimum Qualifications
Bachelor's degree with at least one-year experience OR Associate's degree and at least three years of experience; experience includes working in higher education, specifically in the areas of financial aid, records and registration, payments and billing admissions or advising, or an equivalent combination of education and experience
Effective written and verbal communication skills sufficient to participate in discussions and communicate technical information to both technical and non-technical personnel
Experience working with students from diverse and traditionally underserved backgrounds and with varied needs
Ability to maintain the confidentiality of private information according to federal regulations (FERPA, Data Privacy Act, Minnesota State System and college policies and procedures)
Ability to set job priorities, use analytic reasoning, and determine alternatives to problems facing college students
Ability to establish cooperative working relationships
Knowledge and clear understanding of customer service standards and the ability to deliver high levels of customer service
Demonstrated inter-cultural competency
Ability to track data in an organized and accurate manner, and report that data
Experience working independently and as a team member
Proficiency with Microsoft Suite software
Preferred Qualifications:
Preferred Qualifications
Master's Degree in Student Affairs Administration or related field
Two or more years of professional experience in higher education, specifically in the areas of financial aid, records and registration, payments and billing, admissions or advising
Ability to write and speak multiple languages
Experience assessing student needs and coordinating services in an effort to retain students
Knowledge of the Minnesota State System and college policies, as well as state and federal laws and regulations
Working knowledge of current student information systemOther Requirements:
Interested applicants should submit resume and cover letter online.
The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.
An offer for this position may be contingent upon the completion of a background check.
About:
WHY NORMANDALE
Normandale is the largest community college in the Minnesota State Colleges and Universities system, serving almost 15,000 students from diverse backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow and learn and advance all the while working for an organization that is committed to providing an inclusive and equitable space for students to learn.
Benefits Info:
GREAT BENEFITS PACKAGE
As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low-cost medical, dental, and vision insurance; short- and long-term disability; generous vacation and sick leave as well as 11 paid holidays each year; employer-paid life insurance; pre-tax flexible spending accounts; retirement plans; and tax-deferred compensation. Additional benefits include tuition waivers available for employees and certain dependents, once qualifying criteria are met, relocation reimbursement up to $750 and many professional development opportunities.
For information on benefits, visit SEGIP's website
SEGIP. This position is also part of Minnesota Association of Professional Employees (
MAPE). The
collective bargaining agreement outlines many additional benefits provided.
