Details
Posted: 12-May-22
Location: Wilmington, North Carolina
Salary: Open
Department: Student Health Center - 40210
Brief Summary of Work for this position:
The Administrative Support Associate works with the Counseling Center team in the UNCW counseling center.
This position reports to the Director, Counseling Center & University Testing Services. The Counseling Center Administrative Associate functions as support of the clinical and administrative staff in a fast- paced college counseling center.
The Administrative Support Associate duties include:
- Responsible for greeting patients and visitors, answering the phone, scheduling appointments, checking in patients
- Effectively communicates with students, families, visitors and UNCW Campus Police, Health Center providers, staff and faculty both in person and on the telephone
- Provides accurate information regarding Counseling Center services, including intake appointments, programs and groups
- Maintains a positive, professional and respectful manner with a focus on customer service and respect patient confidentiality; being able to explain why confidentiality is essential as well as what are the exceptions
- Develops and maintains proficiency and accuracy in using Titanium scheduling and medical records system. Scans client documents into the Titanium medical records system
- Able to function equally well as part of a team as well as independently
- Shows flexibility when faced with multiple competing priorities while functioning in a fast paced work environment where interruptions are frequent
- Attends to all medical records requests and incoming faxes in a timely and accurate manner
- Assists with special projects
- Provides assistance to 15 psychological providers/staff activities with data entry, mail distribution, and registration of students
- Other duties as assigned
Minimum Education and Experience Requirements:
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Preferred Education, Knowledge, Skills & Experience :
- Previous experience working in a college health setting or a medical office
- Previous experience working with Banner and/or a medical appointment system
Required Certifications or Licensure:
N/A
Primary Purpose of Organizational Unit:
The Counseling Center is the main student mental health resource on campus and a key partner in the University's efforts to advance health and wellbeing for all students.
The Center is firmly rooted in a student affairs / developmental tradition and it is a strong collaborator with other student affairs and academic affairs departments. University Testing Services provides paper-based and computer based testing and proctoring services (high, medium, and low stakes testing) to the campus and regional community. The service operates a satellite testing center located aboard the Marine Corps Base-Camp Lejeune.
College/School Information:
The Division of Student Affairs consists of fourteen functional departments, each of which is responsible for providing a variety of student support, service, and educational programs which are accessible to all members of the university community. The staff members are dedicated individuals known for their passion and commitment to implementing programs and services that affect student development over the course of a lifetime. Student Affairs provides excellent delivery of student services that are responsive to student needs and promotes the quality of life and education both inside and outside the classroom. We build institutional traditions and lifelong affiliations through creative programs, vibrant student organizations, and a living/learning environment built on core values and uncompromising principles. The Division is a leader and primary spokesperson for students.
Applicant Instructions:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.
You will be required to attach a cover letter and resume to successfully apply for this position. In the cover letter, candidates should speak specifically to the ways their professional knowledge, skills, and experience will contribute to supporting equitable, diverse, and inclusive communities.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EEO Statement:
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
