Career Center

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

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Cornell University - an Ivy League institution with approximately 15,000 undergraduate and 10,000 graduate and professional students, and campuses in Ithaca and New York, NY - invites applications for a Financial Aid Counselor position in the Office of Financial Aid and Student Employment.

The Office of Financial Aid and Student Employment (FASE) is a central administrative student services department within the Division of Enrollment. Our overarching purpose is opportunity and affordability - we provide/coordinate student aid resources creating access and opportunity in alignment with Cornell University's motto and founding principle - any person, any study.

FASE's thirty-five staff members are dedicated to helping students navigate the complex financial aid landscape and we work closely with the Office of the University Registrar, Undergraduate Admissions Office, the Office of the Bursar, academic Schools and Colleges, and many other University stakeholders to support Cornell's diverse, world-class students and their success.

Rewards & Benefits

Cornell University takes great pride in offering generous benefits to support our faculty, staff and retirees. Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, flexibility, and diversity initiatives!

• World class, Cornell supported, professional development and educational benefits (i.e., Tuition Free Extramural Student and Employee Degree Program, Tuition Aid for external education, and Cornell's Tuition Assistance Program).

• Career Life Balance opportunities such as:Onsite Daycare, Employee Degree Program, Adoption Assistance, Onsite Dining, Employee Wellness.

• Competitive compensation, generous time-off, and great benefits.

• Comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, and generous retirement contributions.

• Paid Time-Off -- Our leave provisions include three weeks of vacation and 13 holidays: e.g., an end-of-year winter break, from December 25th through January1st.

Position Summary

Financial Aid Counselors support Cornell's diverse, world-class students and their families with specialized knowledge, insights, and guidance regarding financial aid application processes, aid offers, college financing options, and other student financial services.

Reporting to the Associate Director for Counseling and collaborating closely with other members of the FASE team, Financial Aid Counselor responsibilities include providing excellent and timely student support, evaluating aid application materials, performing accurate need analysis calculations, making aid eligibility determinations, maintaining up-to-date knowledge/skills/training, utilizing appropriate professional judgement, and supporting team-oriented goals.

Financial Aid Counselors have an in-depth understanding of core student service lifecycle concepts such as admissions, financial aid, registration and records, and student accounts and will meet with students and parents to discuss the financial aid process and educational opportunities, including how aid packages are prepared, and how other resources (such as outside scholarships) are incorporated into aid awards, and address questions and concerns. Counselors connect regularly with students and their families by email, phone, video call, and in-person. Counselors review aid applications and supporting documentation, perform need analysis, assign cost of attendance budgets, determine eligibility for various student aid programs, and compile student aid packages consistent with all applicable policies, laws, regulations, and procedures. This position collaborates closely with FASE leadership and other university stakeholders, to ensure outstanding operational effectiveness, exceptional service to students, and impeccable compliance with applicable federal, state, and institutional laws, regulations.

We seek a dynamic, collaborative professional who enjoys thinking innovatively, enjoys the challenges and rewards of team-oriented remote-friendly work, and who can function exceptionally well within a large complex, world-class University. Creative thinking, self-motivation, accuracy, organization, and attention to detail are all critical in this position along with the ability to work under pressure and challenge the status quo. The ideal candidate will be able to balance independent, self-directed work with focused and productive collaboration, consistently demonstrate excellent judgment, and deliver outcomes aligned with FASE's aims/goals, as well as Cornell University's values.

This position is a hybrid role based in Ithaca, NY. No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

If interested, please submit a cover letter and resume.

Required Qualifications

• Bachelor's degree and 2 to 4 years relevant experience or equivalent combination.

• Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner.

• Proven ability to analyze requirements and meet deadlines.

• Must be well-organized and attentive to details.

• Must be able to continuously expand one's knowledge about technology and methods supportive of business processes.

• Experience in a customer service, student service, or similar professional setting.

Preferred Qualifications

• 2 or more years working in or closely with a college/university financial aid/scholarships office.

• Knowledge of financial aid software systems, federal aid regulations, or institutional need analysis concepts.

• Demonstrated experience working effectively with moderately complex systems and business processes.

• Experience using PeopleSoft, ImageNow, CSS Profile, IDOC, or Workday.

• Fluency in English and a second language.

University Job Title:

Financial Aid Associate II

Job Family:

Student Services

Level:

F

Pay Rate Type:

Salary

Company:

Endowed

Contact Name:

Lori Trask

Number of Openings:

1

Job Titles and Pay Ranges:

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience.

• Education level to the extent education is relevant to the position.

• Unique applicable skills.

Current Employees:

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected].

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

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Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2022-05-09-07:00