Details
Posted: 07-May-22
Location: Columbus, Ohio
Salary: 18.00
Internal Number: req3389_1651780804
Requisition ID: req3389
Job Title: Specialist - Allied Health
Department: Allied Health
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Compensation: $17.52
Schedule: M-F, 8am-5pm; overtime as necessary
Position Summary
The Specialist, in the Office of Allied Health Professions primarily serves as a representative for the College to support student services in the Health and Human Services Division. This role will guide students through the admissions process of the various clinical programs while providing support and encouragement. This role supports students entering a clinical program in the Allied Health department by tracking a student's health records, backgrounds, drug screens, etc. for admissions into the program. This position also provides support to the chair, faculty, program coordinators, and staff to meet the needs of the department.
Core Competencies
Professionalism, Communication, Managing Work, Positive Approach, Continuous Improvement, Quality Orientation, Customer/Student/Employee Focus, Adaptability, Collaboration, Continuous Learning
ESSENTIAL JOB FUNCTIONS:
Program Support
Maintains excellent working relationships with the public, students and internal contacts as representative of the department. Advises faculty of any deficiencies in interested students' admissions application. Maintains student admission information and documents encounter and actions taken.
Performs various duties within Allied Health which include: tracking student health records; verifying completion of requirements for student's academic program; removing health record, background checks, and drug screen restrictions in Colleague; responding to student inquiries regarding necessary requirements to meet their academic program admission requisites; and clearing any necessary restrictions in Colleague. Consults with faculty/program coordinators on documents submitted by students to determine completion of program requirements. Performs various administrative duties including scanning and indexing student files in OnBase, answering phones, returning voicemails, email, making copies, faxing, organizing, and keeping records for various programs.
Student Support
Explains the educational program options within the department and assists students with developing a plan of action for their program of interest. Provides information on admission criteria, documents needed, placement testing, course selection, and registration. Collaborates with and executes referrals to Admissions Office team members and other college departments/personnel to facilitate enrollment.
Builds and fosters relationships with both internal and external stakeholders; i.e. Enrollment Management and Student Services, Academic Affairs, etc. Maintains regular contact via phone or email with future students interested in Allied Health programs.
Customer Service
Provides information through a variety of communication methods to potential students on programs of study, campus services and resources. Performs various administrative, clerical and recordkeeping functions in support of the department. General duties may include scanning and indexing documents, distributing and processing of mail, updating and ordering program publications/forms and various office supplies. Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements. Completes and maintains all required documentation, such as the health record, drug screen, background check, and program requirements for acceptance into the programs in Allied Health.
Assists with on-campus visits from high school programs, special event programming such as pinning ceremonies, certificate completion celebrations, and participates in program information sessions as needed.
Diversity, Equity & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other Duties & Responsibilities
Manages multiple assignments of varying complexity and meets tight timelines and deadlines with the ability to adapt to changing needs of the College and business partners.
Attends department, division, and unit meetings on a consistent basis.
Hours may include working outside of a normal workweek schedule as needed to meet program needs and workload demands.
Physical Requirements
While performing duties of this job, the employee frequently sits at a desk, and regularly stands and walks. Frequently talks and hears on the telephone and in person with office visitors. Frequently exhibits close vision requirements when working on the computer equipment. Frequently uses hands to handle and feel, exhibit digital dexterity when performing production typing, word processing and other computer applications. Employee occasionally lifts up to 10 pounds.
Working Conditions
Typical Office environment. Regular exposure to moderate noise typical to business offices
Knowledge, Skills and Abilities:
Knowledge of: Territory management, marketing, recruitment and outreach operations; communication and relationship-building strategies; customer service and public relations principles; community college philosophy and operations; student development; admissions and enrollment management objectives and strategies; family rights and privacy act; report development and analysis; event planning; student information system functions and queries; CRM system functions; computer software programs, applications, database management; standard office practices and procedures.
Skill in: public speaking; developing, organizing, implementing, and evaluating outreach initiatives, programs, and special events using data analysis; multitasking and project management; verbal and written communication; operation of general office equipment; maintaining good public relations; customer service; follow-up; problem solving; working as part of a larger team; application of relevant software programs including word processing and spreadsheets; navigation of web-based systems; general typing and administrative work; organizing and managing multiple tasks; demonstrating flexibility.
Ability to: work independently, demonstrating initiative and time management; develop and maintain effective working relationships with associates, supervisors, College partners, and general public; originate correspondence; maintain confidential and sensitive information; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity.
Minimum Qualifications:
High School Diploma or GED with at least two (2) years of progressively responsible clerical experience. An appropriate combination of education, training, coursework and experience may qualify a candidate. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: Associate's degree in Business, Marketing, Public Relations, Communications, Allied Health, Higher Education, Administration or closely related field.
