Career Center

Student Systems Support Specialist, Office of the University Registrar Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Student Systems Support Specialist, Office of the University Registrar - Georgetown University

Job Overview

The Student Systems Support Specialist works within the framework of the Office of the University Registrar (OUR) to provide support to the daily administration of the systems team and will report directly to the Director of Student Systems and Reporting. They work with Web Services and Reporting Analytics in support of all student data reporting; support the Director on special projects as assigned, and participate in strategic planning and the direction of technology implementation. As well, they assist in user acceptance testing, business process development, project management, and reporting for the OUR; and serve as the backup to the Associate University Registrar for Banner initial term setup, registration preparation, graduation processing, and end of term processing.

The Student Systems Support Specialist assists in formulating and defining systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements - including analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary under direction of the Director. Concierge and suggests business implications for the application of technology to the current business environment.

The Student Systems Support Specialist has general duties that include but are not limited to:

• Supports the systems team with the testing and deployment of various applications and other enterprise-level solutions
• Assists with the advanced troubleshooting of end-user support issues within the OUR office
• Develops end user training for various functional groups within OUR and other departments within Georgetown University
• Interacts with external stakeholders and develop customized reports using Cognos
• Manages the ticketing system for OUR
• Assists with processing new user access for various student systems
• Provides systems support to various units within OUR
• Assists with updating the OUR website
• Participates in executing user acceptance testing for all OUR systems
• Develops written documentation (standard operating procedures) and end-user instructions
• Assists with the management of strategic OUR projects
• Assists with various system setups to support OUR operations

Work Interactions

Reporting to the Director of Student Systems and Reporting, the Student Systems Support Specialist interacts personally and virtually, by phone, video conference, and via email with students, the OUR staff, Georgetown University faculty members and deans, Student Affairs in the process registration or student termination of matriculation, and possibly external stakeholders. As well, they serve as the first point of contact for Freshservice Ticketing System, and may lead and provide functional guidance to lower-level support employees.

Qualifications

• Bachelor's degree
• Up to 3 years of experience required [note: consideration will be given to an equivalent combination of education and work experience] - preference for professional experience in higher education
• Thorough knowledge of Registrar functions and FERPA regulations
• Understanding of basic security structures within Banner
• Familiarity with Microsoft and Google products
• Demonstrable IT project management experience and knowledge of common administration tools and utilities
• Knowledge of Cognos or other Bl application
• Knowledge of student information systems - Banner preferred
• Demonstrable oral and written communication skills
• Ability to work with a diverse group of individuals within OUR and various colleges and departments within the university
• Ability to maintain professional working relationships
• A quick learner, self-driven, and possess a can-do attitude
• Ability to learn the university policies and procedures
• High level of administrative and critical thinking skills
• Ability to handle sensitive situations
• Ability to work under general guidance/supervision

Preferred qualification

Experience with ticketing systems

Work Mode: Hybrid 1 Day. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


To apply, visit https://apptrkr.com/3033876







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