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Director of Student Services (0322U) - Dept of Civil & Envir Engineering, Job 34481 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

The Department of Civil and Environmental Engineering has fifty full-time faculty members and twenty-two staff dedicated to the education of more than 400 undergraduate students and 360 graduate students. The education in the department prepares students for leadership in the profession of civil and environmental engineering. Career opportunities are very strong because of the many pressing needs to improve and expand the infrastructure and protect the environment. Approximately one-quarter of our undergraduates pursue graduate education, one of the highest proportions in the College of Engineering.

The CEE laboratories for teaching and research are among the best in the nation, providing opportunities for hands-on experience for all students.

The San Francisco Bay Area offers incomparable opportunities for students to experience ground-breaking local civil and environmental engineering projects and participate in professional activities.

The Director of Student Services oversees the Department's Academic Affairs Office (AAO). Responsibilities include management and professional development of staff, strategic planning of resources (human and financial) to provide for the Department's student services functions, development of student services policy and procedures, and the financial management of departmental fellowships, scholarships, awards, and block-grant funds. The incumbent is the primary departmental resource in all student services related areas. The incumbent works collaboratively with the Vice Chair for Graduate Studies, the Vice Chair for Undergraduate Studies, the Vice Chair for Equity and Inclusion as well as the Department Chair and the Department Manager. The Director provides high-level analysis to departmental leadership, faculty committees, individual faculty, staff, and students to resolve complex policy, funding, student employment, and risk management matters, developing new policies or modifying current policies as necessary. The incumbent is an essential member of the Department's administrative leadership team. The incumbent represents the Department's student services unit to the College and other campus departments and units.

Application Review Date

The First Review Date for this job is: 5/3/22 - Open Until Filled

Responsibilities

30% Program Planning and Management

• Holds full functional accountability for Department's graduate and undergraduate student services programs. Independently manages the administration and operation of Department's Student Services Unit and has broad authority and oversight responsibility in related matters, including academic advising, career counseling, recruitment, admissions financial aid, the evaluation and awarding of fellowships and block grant funds, student orientations and events (e.g., Commencement, CalSo, CalDay, Graduate Preview Day, etc.), curriculum planning and scheduling, enrollment management, instructional support (GSI & Readers), and other related programs.
• Leads analysis, forecasting, and strategic efforts as they relate to student services, and builds and maintains the administrative and organizational capacity of the Department's Student Services Unit.
• Evaluates the effectiveness of the student services function, and makes changes to the program to provide better service to organizational management, faculty, and students.
• Responsible for conceptualizing, developing, implementing, assessing and managing student support service models that promote students' academic success. Develops and modifies programs, methods of advising and procedures in student services to integrate University and department directives within Student Services.
• Develops, interprets, and administers student services programs. Researches and facilitates implementation of technologies, including database and web-based systems to enhance the delivery of programs and services.
• Participates in Department, College, and campus taskforces and committees and serves as the primary department administrative representative on all matters related to student services.
• Assists those requesting assistance in finding and receiving financial aid.
• Manages the registration process, including SIS, Cal Central add/drop processes and pre-registration advising.
• Ensures that students are informed of deadlines and details of registration, course changes, and international exchange opportunities; assists international students in adjusting to life within the department. Advises the Berkeley International Office (BIO) on financial issues regarding CEE international students.
• Advises the faculty and the Engineering Research Support Organization (ERSO) on Graduate Division and Departmental policies affecting CEE students employed on faculty research grants.
• Oversees all professional staff, practices, and procedures relating to students' progress in B.S., Professional M.S., Ph.D., Professional M.Eng degree programs, and Development Engineering certificate from admission through graduation. Incumbent has full responsibility for implementing and coordinating programs at all levels of study, including establishing of administrative procedures and negotiating with the Berkeley Graduate Division, International Office, and Registrar to insure consistency with University, System-wide and Homeland Security policy.
• Assesses administrative problems that may arise affecting staff or students, investigates alternatives, devises and implements solutions. Interfaces with campus offices to determine approaches to resolving problematic student issues. Applies high-level knowledge of student services administration and innovative problem-solving skills. Provides direction to professional Student Services Advisors, Department Chair, Vice-Chairs, Equity Advisor, Faculty, and Director of Operations on the more complex issues encountered.
• In accordance with Departmental, University and College policies, and in compliance with the ADA, conceptualize, develop, and implement student support service models that promote students' academic success. Assesses overall student services' needs, plans appropriate responses. Creates models and