Ensure that exam accommodations are arranged in a timely and effective manner for eligible students; and timely confirmation of those arrangements with all pertinent parties;
Assist with the hiring and training of all proctors to support the implementation of student exam accommodations;
Assist with the coordination and scheduling of proctored exams, including part-time staff workloads and hours;
Assist with the management of the physical office space and test locations, including setting up the testing sites, ordering testing equipment and supplies, as needed;
Follow-up with faculty and students regarding exam arrangements;
Print exams and serve as the primary exam proctor for SDS exams;
Compose, edit and disseminate day-to-day correspondence to faculty, campus stakeholders and students;
Triages email accounts and telephone calls for action pertaining to all associated work assignments. Resolves mostly routine and some complex inquiries.
Monitor the AIM Testing Module daily for coordinating testing services.
Assist students in the proper use of assistive technology and exam technology, as necessary;
Assists with the coordination logistics and communication of SDS events and programs, as necessary;
Assist with SDS events, special projects, records management activities, and the development and maintenance of departmental databases as needed;
Assist with the development of SDS policies and procedures which reflect best practices among peer institutions for testing accommodations and exam services;
Liaises and collaborates with campus stakeholders in the timely provision of accommodations for eligible students.
Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.
Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Prepares financial and/or administrative reports.
Perform all other duties as assigned.
Experience coordinating complex scheduling of 50+ services efficiently using a database to manage workflow.
Coordinating and/or scheduling support services.
Direct experience working with testing services, exam proctoring, or a related service.
Strong organizational skills with the ability to manage competing priorities;
Excellent interpersonal, verbal and written communication skills.
Arranging accommodations, or working with and/or on behalf of individuals with disabilities.
Working in higher education disability services.
Coordinating and/or scheduling student services in an educational setting.
Experience using assistive technology.
Experiencing training individuals with diverse learning styles.
Previous work experience in a related disability services role.
Technical Knowledge or Skills:
Excellent computer skills including the ability to work with wide variety of software programs including but not limited to: Adobe Pro; People Soft Applications; Microsoft Office Suite; and Google Applications.
Knowledge of disability accommodations and best practices in the provision of services to students with disabilities in a college setting.
In-depth knowledge of the ADA and Section 504 of the Rehabilitation Act.
Knowledge of a wide range of disabilities including, learning disabilities.
Familiarity with available Microsoft Office software and assistive technologies.Â
Knowledge of best practices and innovations in the field of higher education disability services.
Excellence in interpersonal communication with the ability to maintain good working relationships with students, faculty, staff and other constituents.
Ability to work under pressure in a demanding academic environment; demonstrate decisive insight and develop novel approaches to achieving access.
Ability to utilize sound judgement to make reasonable decisions.
Excellent written and oral communication skills are required.
Takes initiative, highly motivated, conscientious, organized, has a strong work ethic, dependable, reliable, highly adaptable, and enthusiastic.
Demonstrated skill in monitoring systems and services to judge effectiveness and make improvements.
Ability to use databases, experience with assistive technology and/or computer skills.
In-person work and may offer remote schedules as appropriate required
This position may require participation in off-campus programs or location.
Lifting, bending, walking, carrying, sitting for prolonged periods of time, communication, and extensive computer usage required.
May require weekend and evening hours.
This position requires staff to comply with university vaccination requirements.
This position requires staff to be compliant with all state licensure requirements for individual areas of professional practice, if applicable.
Cover Letter (Preferred)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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