Career Center

Assistant Director of Student Success

R507130
San Francisco

Under the guidance of the Director of Student Success, the Assistant Director of Student Success designs and delivers holistic programs to foster student success and strengthen retention, with particular attention on those experiencing academic difficulty and at-risk students and populations. As part of the Division of Student Affairs, the Office of Student Success promotes the academic, personal, and professional development of students in close collaboration with International Student Affairs and Programs, Career Development, Office of the Dean of Students, Residential Education, and other partners.

The Student Success team (within student affairs) complements the Advising team (within academic affairs), whose focus is on degree completion, data-driven planning, and forecasting course demand. The Office of Student Success in turn focuses on providing personalized attention and community-based support for: students on probation or returning from suspension, dismissal, or leave of absence; specific populations such as first-generation students, those with documented disabilities, and those with high financial need; students identified as in need of support through Interim Progress Reports and CCA Cares forms; students who have received insufficient grades in multiple attempts at required courses, etc. The department offers general workshops and events focused on student success and encourages engagement with campus resources, sources of support, programs, and activities so that students can draw strength from connections within the larger CCA community.

In addition to being a Student Success generalist, this position coordinates some services for students with disabilities in conjunction with the Associate Director of Student Success - Disability Services, manages the operations, facilities, and technology of the Learning Resource Center, which serves as a physical hub for the Office of Student Success, and assists the director with the budget.

MAIN RESPONSIBILITIES:

Operational and Project Leadership - 20%

• With Director, ensure that administrative systems support one of the following: (1) processing Interim Progress Reports and managing related communication plans; (2) processing, responding to, and/or delegating non-emergent CCA Cares forms (Academic, Potential Missing Student, etc.).
  
• Use technology to identify at-risk students, track their progress, gather and report on data, and share information as needed.
  
• Develop ongoing assessment tools to measure outcomes of departmental programs and efforts.
  
• Address parent/guardian inquiries and issues as appropriate and identify/resolve issues as necessary.
  
• Collaborate with Student Affairs colleagues, Academic Affairs, Student Records, etc. to improve student success and retention.
  
• May represent Student Success at Orientation Planning Committee, Student Affairs/Administrative Information Systems, or other groups.
  
• Hire, train and supervise work-study students or part-time/graduate assistant(s).
  
• Manages the operations, facilities, and technology of the Learning Resource Center, which serves as a physical hub for OSS.
  
• In the absence of the Associate Director of Student Success - Learning Resources, provides supervision to learning resource coaches.
  
• Collaborates with the director in the management of the operational budget.
  

Holistic Student Success - 60-65%

Success Advising/Coaching: Assistant director will provide individual and small group success coaching/advising to a portfolio of designated populations or advisees which will include a subset of the following:

• Students who have encountered academic difficulty:
  
  • Students on Academic Probation, especially those returning from Academic Dismissal/Suspension.
    
  • Students with multiple unsuccessful attempts at required courses.
    
• Returning students:
  
  • Students on/returning from leave of absence, returning stop-outs.
    
  • Students returning from Disciplinary Suspension.
    
  • Students who left a few courses shy of completing their degrees.
    
• Specific populations who would benefit from custom approaches:
  
  • BIPOC, first-generation, LGBTQA, multilingual learner, undocumented/DACA/Dreamer students
    
  • Traditional TRIO populations: first-generation students, low-income students, students with disabilities
    
  • Veterans, non-traditional students, commuters, parenting students
    
• Developmentally-appropriate support, especially for 1st and 2nd year:
  
  • First year: collaborate with LRC and ISAP on acculturation to academic life
    
  • Second year: collaborate with Career Development and Student Life (leadership development) on finding self/place/purpose.
    
  • Cultivation of future BIPOC graduate students.
    

Proactive student success and retention efforts:

• Develop/deliver programs that reach within student communities before support is needed so that students see Student Success staff as members of their community. Provide resources targeting at-risk populations, and help students to navigate barriers to successful academic acculturation, retention, and good academic standing.
  
• Develop content (workshops, videos, social media posts, Portal content, Moodle modules) to help students to acquire skills (time management, contingency planning, persuasive communication), administrative savvy, and resilience to navigate challenges and self-advocate.
  
• Engage with students in person and via Zoom, email, phone, text, Moodle, podcasts, social media, etc. Track engagement and conduct ongoing outreach and follow-up as appropriate.
  
• Provide administrative advising to help students to navigate systems and processes, especially petitions that may be complex or loaded (dismissal appeal, grade appeals, petition for reinstatement). This support may extend to some barriers to academic success outside of CCA.
  
• Help students to identify and connect with the staff member(s) in other CCA departments who can best support them.
  
• Help students to develop communities of academic support: connect with coaches, form study groups, etc..
  
• Engage with students in person, via phone and text, on Zoom and Moodle, via podcasts, through social media, etc.
  
• Collaborate with Residential Education, ISAP, Career Development, Student Life, Academic Program Advising and Planning, Academic Programs, etc. to deliver workshops in residence halls, during in-person or online extended orientation, in online learning modules, etc.
  
• Maintain a social media presence for Student Success initiatives.
  

Disability Services - 10-15%

• At the beginning of each term, provide specialized services to students with physical, psychological, and learning disabilities in consultation with the Associate Director of Student Success - Disability Services
  
• Analyze and interpret documentation to determine eligibility for reasonable accommodations.
  
• Issue accommodation letters and arrange for accommodations, auxiliary aids, and/or access to necessary resources as appropriate.
  
• Serve as an advocate for students with documented disabilities and work collaboratively with faculty and staff to provide accommodations.
  
• Provide consultation and training to faculty and staff regarding the rights and responsibilities of students with disabilities.
  
• Consult with Housing, Dining, & Residential Education on disability related accommodations.
  
• Ensure that students with pregnancy-related conditions receive the adjustments and excused absences they are assured under Title IX.
  
• Assist in responding to 'Disability Services