Career Center

Assistant Director - Program Management & Student Success

About the Opportunity

Responsibilities:

The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO partners with Northeastern colleges and units to integrate meaningful global experiences into their curricula and to enhance their capacity through global mobility. Northeastern's signature programs, including Dialogues of Civilizations, Global Quest, The N.U.in Program, and Semester-In, are carefully designed to reflect the Northeastern University (NU) global mission, complement students' on-campus studies, deepen students' knowledge of the world and their chosen field of study, and help students develop intercultural and political sensitivity, utilize and strengthen foreign language skills, explore global career options, and grow as individuals. Through these programs, GEO facilitates global experiences for over 3,800 NU students and 200 additional foreign incoming students.

With supervision from the Director of Program Management and Student Success, the Assistant Director (AD) is responsible for the successful delivery of the assigned portfolio of Northeastern signature cohort-based programs for first-year students, such as the N.U.in Program, Global Engagement Program, and Global Quest, etc. The Assistant Director may also serve in a supporting role for larger cohort programs under the guidance of an Associate Director. The Assistant Director ensures that program goals and design are implemented as intended, with special emphasis on learner engagement, student services, and programming. The Assistant Director is accountable for the day-to-day of assigned program operations, ensures that all partnership agreements, promises, commitments and obligations are fulfilled, and proactively collaborates with partners, as well as with colleagues in GEO and across Northeastern University, for the purposes of improving the quality of program operations, co-curricular and extra-curricular programming, and student services.

The Assistant Director contributes to development of overarching programmatic frameworks aimed at promoting student success and global learning, and develops site-specific steps for implementing them. The position is responsible for ensuring that students are well prepared for their global experiences, trains and manages the full-time onsite staff or coordinates with international partners managing onsite staff, where applicable, and ensures that student well-being, community-building, and global learning facilitation meets Northeastern's expectations. The role rotates as part of GEO emergency triage, responds to emergency issues, and serves as the first point of escalation, including outside of office hours.

Qualifications:

The Assistant Director should have a working knowledge of higher education student life, global learning and student development theories, international program administration, as well as the trends in international education. This position requires significant interaction with departments, institutions, organizations, students, parents, faculty, and other individuals both on and off campus in a fast-paced international environment. As such, the Assistant Director should possess excellent problem solving, communication, and organizational skills with strong attention to detail. Additionally, this position demands a significant amount of patience, flexibility, and initiative.

The Assistant Director contributes to the success of GEO's inter-team strategy groups - teams of advisors, program designers, and managers of program operations - who collaborate to ensure quality of programming and continuity of services to GEO's key audiences - by keeping everyone up-to-date on the latest developments and needs of program management and student success.

The position is expected to travel to conduct trainings, site visits, attend, facilitate, and or prepare meetings or conferences domestically and internationally.

Position Type

Student Services

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Assistant-Director---Program-Management---Student-Success_R103325





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