A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Resumes without a cover letter will not be considered.
This position serves as a Program Specialist within the Office of New Student Programs (ONSP). This role is a critical member of our Orientation team, providing support for various aspects of First-Year Orientation, Transfer Orientation, and Parent & Family Orientation with a particular focus on our online and technology driven programmatic needs. This position is best suited to a candidate that is familiar with the higher education landscape and decentralized, complex institutions, detail-oriented, adaptable, and passionate about serving college students and their families in a fast-paced environment. The successful candidate must possess outstanding verbal and written communication skills, a familiarity with online learning platforms and mediums, customer-service skills, and organization skills.
40% Online Orientation Platform Management
Work closely with an online orientation vendor to facilitate the creation, maintenance, and updates of a comprehensive online orientation platform for new students and family members.
Responsible for the day to day management of the online orientation platform including monitoring completion, troubleshooting, and generation of reports and analytics.
Work with campus partners to update and refresh both filmed and written content and information for each orientation season.
25% Orientation Program Delivery and Support
Participate in the recruitment, selection, and training of student orientation staff.
Directly supervise one student Orientation Coordinator, and indirectly supervise additional student Orientation staff members.
Assist in the development and delivery of First-Year Orientation, Transfer Orientation, and Parent & Family Orientation programs.
Assist in the management of the orientation registration system and program logistics.
Assist in the staffing and facilitation of Welcome to Michigan programs for new students and family members.
Participate in regular meetings as a key member of the Orientation Planning Team.
25% Online Content Development and Delivery
Responsible for the creation and implementation of new and engaging supplemental online content for new students and family members including blogs, videos, and more.
Assist with the continued development of campus resource webinar series.
Develop, maintain, and monitor office social media presence and partnerships.
Responsible for maintenance and updates of content on the ONSP and M-Parent websites.
5% Professional Development and Committee Engagement
Participate on assigned committees within the Office of Enrollment Management
Participate in and attend regional and/or national Student Affairs and NODA conferences and professional development offerings
5% Other Duties as Assigned
A bachelor’s degree and one year of professional work experience required, or an equivalent combination of education and experience.
Previous experience in student program planning and delivery of student services.
Experience working with online learning platforms and/or online orientation products and website management.
Strong attention to details and organization skills.
Excellent interpersonal and communication skills.
Must be a self-starter and exercise initiative, with the ability to work both independently and as a team.
Must be able to set priorities, stay on task, and have the ability to plan out required work to meet deadlines.
Demonstrated ability to work in a diverse work environment and interact effectively with students, families and department team members.
Computer literacy with proficiency in MS office products (Word, Excel, PowerPoint).
Occasional early morning, late night, and weekend work is required.
A masters’ degree in Higher Education or Student Affairs
Experience working with new students and their families
Experience supervising undergraduate students
Experience with publication editing, management, design, and production
Experience with design software such as the Adobe suite and Canva
Experience with Qualtrics or similar online survey platform
The Office of Enrollment Management furthers the mission of the University of Michigan by using a strategic and collaborative approach to recruiting and developing leaders and citizens who challenge the present and enrich the future. OEM carries out this work through four integrated departments that use data and analysis in innovative ways to inform decisions and develop processes that ensure the best possible experience for students, from prospect through graduation. These departments include the Offices of Undergraduate Admissions, Financial Aid, New Student Programs and Registrar. In addition to these departments, the OEM administrative unit houses central operating functions that provide support including human resources, budget/finance, data and research, enrollment technologies and marketing communications.
OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.
For more information about OEM including our diversity, equity and inclusion strategic plan visit the Enrollment Management website.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.