Onboarding assistance is available within Student Affairs guidelines.
Internal Number: 35999
Job Summary This position reports to the Assistant Vice Chancellor for Belonging and Engagement and is responsible for the management and oversight of Student Support & Case Management (SSCM). Using case management methodologies, the Director will supervise the Associate Director, the Assistant Director, and the program coordinator, and will indirectly supervise a team of 4-5 case managers, report intake, conduct case review of students who may pose a threat to others or themselves, monitor and track student behaviors, and collaborate with the Students of Concern Team when necessary. The Director will be responsible for the budget, planning, and staffing for SSCM. The Director will evaluate the Student Support & Case Management and student of concern assessment processes using data collection, tracking, and trend analysis, using that information for growth and improvement planning. This position will ensure proper maintenance of records track student issues. The Director will develop and manage protocols and training processes for the division and the campus. The Director will be expected to remain current on standard methodologies, emerging research, and strategies supportive of reducing threat to the campus community.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are The Student Support & Case Management staff serves as the primary resource for managing student issues, providing intervention and crisis prevention. The case managers coordinate with other CU Boulder departments and facilitate communication to and from the Student of Concern Team (SOCT). Key functions of the case managers are to triage referrals and reported information as it comes in, investigate as necessary to gather available information, prioritize cases, and determine appropriate responses. The reported information should be reviewed by the SOCT or whether the case managers may provide the needed assistance. Once a student intervention has been initiated and support structures are in place, the case manager may provide further follow up with a student as requested.
Student Support & Case Management Services is not counseling or therapy; rather, case managers have the opportunity to develop close helping relationships with students while coaching students toward appropriate self-care and self-advocacy.
What Your Key Responsibilities Will Be Manage Student Support & Case Management: Create an environment within SSCM that uses the strengths and accomplishments of staff, promotes alignment and teamwork, and empowers experienced professionals with diverse responsibilities. Actively strives to foster and maintain a workplace climate that is supportive of employees and respectful of difference, as well as to create a learning environment for students that encourages personal development, self-reflection, and academic success. Lead and support standard methodologies for effective case management with students, understanding student mental health issues, and convening resources from multiple departments and constituencies to address complex student issues. Full supervisory responsibility for professional staff members is a major responsibility and includes training, evaluation, compensation, promotion, and other employment related decisions for an office of approximately 8 professional staff. Ensure SSCM's compliance with relevant Federal (Clery Act, Title IX, FERPA, etc.) state, and local laws and regulations along with campus/University policies and procedures. Collect and apply assessment data to enhance processes and report student behavioral trends; conducts assessments and implements necessary programmatic and policy changes. Develop, implement, and analyze assessment initiatives that foster student success, preparing and overseeing the preparation of departmental publications, and statistical and annual reports. Manage and administer the overall budget for SSCM, ensures the responsible planning and expenditure of fiscal resources in a manner consistent with all University policies and applicable local, state, and federal laws. Be responsible for the SSCM management of referrals of distressed students and provide feedback to referral agents. Provide ongoing professional development opportunities to Case Management staff and guidance throughout the year. Supervise the day-to-day operations of the Student Support & Case Management Office. Maintain comprehensive overview of students of concern. Oversee the coordination, follow-up and tracking of students of concern. Advise the AVCSA/DOS of pertinent ongoing cases, projects, and possible threats. Be responsible for the office that serves as the primary resource for managing low to mid-level referrals and student issues related to crisis intervention, and for coordination of resources with other university departments, work in conjunction with the manager for student crisis for high-level referrals. Planning and Development: Continually assess student needs and interests, as well as remains abreast of current, model practices in the field of student case management and behavioral intervention; uses relevant data, and student development theories/models in planning and developing interventions and support strategies, programs and services designed to actively foster student learning, and promote students’ holistic success. Anticipate issues, prepares short- and long-term plans for wide-ranging campus priorities related to student case management. Sets specific measurable goals and objectives and carries out and achieves stated objectives and results. Devise and implement process improvements for Student Support and Case Management and aligns all department programs to meet current and future campus and community needs. Oversee record-keeping process for students of concern including the electronic database system. Leadership and Campus Representation: Provide expert advice, consultation and influence on faculty administrators, staff administrators, students, CUPD, and the campus community in the areas including but not limited to: case management, policy interpretation, conflict management, risk management, de-escalation practices, etc. Respond to inquiries regarding students of concern, provides information and support to the Student Support Case Managers, and serve as an active member of the Students of Concern Team for students in crisis, stress, and distress. Serve on high-profile leadership committees, on-campus and within the community, promoting policies, programs; and advocates for changes that affect student life. Serve on a variety of division-, campus- and University-wide committees and work groups to ensure a more seamless educational experience for students. Represent SSCM at the Division’s leadership meetings, retreats, etc. Other duties as assigned by supervisor. Community Outreach and Education: Build strong collaborative relationships with key partners on- and off- campus to provide a holistic approach to case management. Create, develop, and maintain the website, links, brochures, communications, etc. Provide leadership to the SSCM office's outreach and education, including web-based systems of reporting, with appropriate university and off-campus constituents. Provide support and guidance to offices in matters pertaining to case management and access to records, when appropriate. Communicate on sensitive and confidential matters regarding complex cases with senior administrators, including the AVC for Belonging and Engagement, the AVC/Dean of Students, Vice Chancellor, university police, University General Counsel. Develop and maintain relationships and clear lines of communication with CUPD, Boulder Police Department, Counseling and Psychiatric Services, Disability Services, Office of Victims Assistance, office of Student Conduct & Conflict Resolution, Office of Institutional Equity & Compliance, and other departments across campus.
What We Require Master's Degree in higher education, education, social work, psychology, or a related field. Equivalent combination of education and experience may substitute. A minimum of six years of experience demonstrating progressive responsibility working with college aged students. Experience in crisis response and management and a background in threat assessment. A minimum of four years experience supervising, hiring, training, and evaluating professional staff. Experience managing budgets, hiring staff, and program development.
What You Will Need Proven ability to collaborate with campus resources and partners to address the needs of students of concern. Sophisticated interpersonal communication skills to work effectively with a broad range of diverse populations within a complex and multi-layered organization, including effective listening, discernment, empathy and sensitivity skills. Demonstrated ability to multi-task and work in a high-stress environment, manage sophisticated situations and ensure caseload follow-up is completed in a timely manner. Availability/flexibility to work evenings and weekends. Knowledge of national principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Political competence demonstrated by the ability to successfully navigate complex networks of relationships. Ability to work with a high level of multicultural competence and sensitivity to achieve departmental and division-wide goals. Outstanding communication skills demonstrated by the ability to interact comfortably with a wide range of a diverse group of people, including professional staff, students, faculty, parents, community partners and administration. Ability to respond to various audiences accurately and calmly and make decisions under pressure without immediate supervision. Ability to maintain confidentiality. Experience in higher education crisis response related to student behavior. Knowledge and understanding of student development theory and practice. Experience formalizing protocols and standardizing procedures. Excellent verbal and written communication skills, effective presentation skills, the ability to respond promptly to campus partners and referrals. Excellent administrative and organization skills.
What We Would Like You To Have Experience in student conduct and/or residence life. Training/certification in any of the following: NaBITA threat assessment tool, WAVR21, SIVRA-35 or experience using risk rubrics to classify threats. Behavioral Intervention Team certification through NaBITA. Two or more years of experience serving on a behavioral intervention team.
Special Instructions To apply, please submit the following materials : A current resume. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. We may request references at a later time.
Please apply by January 23, 2022 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs (at www.colorado.edu/jobs/).
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