Process routine student enrollment procedures including Admission, Registration, Assessment and Running Start.
Provide professional and friendly customer service as a first point of contact.
Participate in resolution of procedural issues and problem solve with applicable managers, staff and faculty.
Help students navigate each step of the enrollment process.
Correspond with students via email, phone call and virtual assistance.
Assist students within the policies and procedures of the Enrollment Services Office.
Collaborate with other Student Affairs staff to establish concurrence between departments within program parameters and policy implementation.
Represent all of Student Affairs as an entry point for operations, policies, office hours, events, and department information.
Support college retention goals by advising students of available student support resources (tutoring, counseling, childcare, health services, etc.).
Support student recruitment efforts by email, phone call, in-person and virtual assistance.
Ability to make independent, data-informed decisions using complex data analysis.
Responsible for communicating Enrollment Services functions, processes, policies and procedures; as well as other pertinent information.
Serve as a back-up in all functional areas as needed and appropriate.
Participate in professional development trainings, staff meetings, etc.
Perform related duties as required.
Position Requirements and Competencies: Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Education: Associate degree or equivalent related work experience.
Experience: Knowledge of program or department operations; knowledge of and the ability to explain a variety of Enrollment Services functions.
Coordination and Organizational Skills: Effectively coordinate activities, services and referrals to ensure smooth and efficient operation of work. Ability to navigate between primary workgroups/teams and Enrollment Services.
Independence: Ability to be flexible in work and location from your primary work team; ability to independently work with self-motivation and confidence.
Supervisory or Lead Experience: Ability to mentor staff and effectively teach skills that will increase effectiveness.
Computer Skills: Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, Teams, Zoom and specialized database systems such as Secure92, PeopleSoft or comparable software/systems.
Critical Analysis Skills: Ability to identify issues and offer alternative solutions; interpret law, regulations and policies; possess balanced judgement in decision making.
Communication Skills: Effectively communicate with diverse populations both internally and externally; ability to listen and process information and acknowledge differences in communication styles.
Interest in working with and helping people navigate enrollment processes; as well as computer applications and software.
Vaccination requirement: Per Washington State Proclamation 21-14.1: college employees must be fully vaccinated. Your COVID-19 vaccine status must be validated by the Human Resources office prior to the commencement of work. Requesting a disability or religious exemption would be done through the Human Resources office.
Clark College inspires learners to excel, transforms lives, and strengthens our increasingly diverse community. Clark College, in service to the community, guides individuals to achieve their educational and professional goals.