A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
As a student service, UHS reports through Student Life (SL). Our mission is to promote and protect the health and well-being of students and the broader campus community, to enable individuals to better achieve their educational and personal goals. While college health is 75 - 80% of our caseload, we also see UM faculty and staff. We have a talented and cohesive team of clinical and administrative professionals who take pride in the privilege of providing health care and wellness education to our Michigan students, staff and others.
Provide detail-oriented clerical support to the UHS Business Office and clinical operations in an ambulatory care setting. Facilitate the flow of patient business activity, including pre-service review on scheduled patient accounts. Manage cashier functions such as pre- & post visit payment collections, payment postings, and other patient account functions.
This role provides significant direct customer service, and on the staff side collaborates primarily with the business office and Administrative leadership. Strong emphasis is maintained regarding accuracy and quality of carrier information, as well as other demographics that promote a ‘one & done’ service interface. Duties also include contact with others on the patient care team including Health Information Management (HIM) as registration questions or other concerns may arise.
Business Office – 60%
Deliver, collect, and reconcile cash bags daily
Prepare funds deposit per Business office guidelines
Payment posting, received in person and/or by mail
Request and verify patient eligibility & UM Student current enrollment status, create appropriate guarantors for patient accounts
Perform a variety of clerical duties including to receive & disperse cash from and to customers and employees
Identify and resolve insurance coverage and UHS health service fee discrepancies such as patient/subscriber name and date of birth mismatches
Offer and/or obtain signatures for consents/forms eg. notice of privacy practices, assignment of medical benefits,general consent to receive healthcare services, advance directive, depression/alcohol screening forms & waivers
Maintain Prepaid Plan Sales log and DME sales log by Department
Student Accounts for Pharmacy/other Departments as possible
Update billing providers for NP’s and PA’s
Post undistributed monies from MiChart
Answer billing questions for walk-in clients
Back-up phone coverage
Maintain bad address and return mail procedure
Perform reconciliation of contact lens insurance billing procedure for Davis Vision, enter charges and payments
Apply appropriate insurance to claims in self pay or student status
Clinic Operations – 30%
Proactively build relationships with patients through education and guidance, including regular contact in order to assist in identifying barriers to care.
Basic front desk responsibilities pertaining to Patient Check-in/Check-out, registration and scheduling
Screen patients for navigation needs (UHS logistics) per campus requirements
Clerical support services
Coordinate and refer as needed to Managed Care and Health Information Management
Copay/Fee collections, pre and post visit as directed. Includes visit and procedure fees, past due balances, supplies and other charges
Update and manage patient financials, including pre-registration work-queue- via paper or system documents
Use patient portal for communications when indicated
Other – 10%
Provide support to other members of the UHS team, per request/based on needs in workload leveling
Offer as possible, provide backup support to other Patient Account Representatives
Perform other special projects, clerical support and duties as assigned
High School Diploma or equivalent
Two years of experience in an outpatient medical setting
One year of experience in cash handling
Knowledge of medical terminology
Proficient computer and data entry skills as well as basic mathematical skills
Three years of experience in an outpatient medical setting
Demonstrated experience as an effective team lead is desired
Bi-lingual or multi-lingual skills desired, but not required
Knowledge of UHS processes and procedures strongly desired
Personal Contact: this role involves providing and obtaining confidential information. Contacts typically include clinicians, patients (and their families), and other staff on a daily basis.
Ability to work independently and as part of a team
Ability to work under pressure within an administrative environment of significant complexity
Ability to work in a diverse environment with sensitivity to intercultural differences
Professional demeanor, poise and personal presentation
Evidence of experience exercising professional judgment and discretion
Ability to anticipate problems and confidence to initiate appropriate action in response
Demonstrated ability to manage and prioritize multiple tasks independently with flexibility and high quality decision making
Demonstrated ability to communicate/interact with patients and staff
Excellent customer service skills
Demonstrated ability to be efficient in a fast-paced medical setting
This position is typically, 8am – 5pm on weekdays, with potential for intermittent Saturday coverage during fall & winter terms.
This role is front facing to our patients and families, at times on the phone, though primarily spent at a desk.
Administrative supervision is provided by the Business office Cashiering supervisor, with some functional interface from the Billing Manager.
This role may have reporting obligations under Title IX and Clery.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
Relocation will not be offered for this position.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.