University Student Services is seeking a Refund and Payment Plans Specialist. This position will be responsible for the daily activities of the Student Accounts Office; the accurate and timely processing of student refunds, maintaining payment plan options, and performing other related duties as assigned. The person in this role will have an extensive working knowledge of the policies and procedures as well as an understanding of the transactions within the Offices of Financial Aid and Registration, relative to student accounts.
Specific Duties & Responsibilities:
Review and process student refunds and adjustments through Bank Mobile or using the payment method that created the credit balance.
Provide training/information for students to setup how they will receive their refunds.
Process error reports from Bank Mobile.
Ensure all validated third party payer excess payments are refunded to the payer.
Ensure that Title IV credit balances are refunded within the Federal regulations. If the Title IV credit balance is generated prior to the first day of class (for undergraduates) the refund must be processed within 14 days from the first day of class. If the Title IV credit balance is generated after the first day of class, the refund must be issued 14 days from the date the credit balance was created.
Answer customer questions regarding the refund and payment plan process.
Maintains payment plan operations and enrollments. Ensure timely development and submission of payment plan templates for creation by vendor. Reconcile university and vendor records on a regular basis.
Monitor the student accounts for payment plan enrolls to determine if monthly payments are received according to the plan.
Complete the monthly payment plan reconciliation and submit it to the Reporting and Reconciliation Specialist for approval.
Notify management of any trends identified in workflow creating credit balances that students are not eligible to receive.
Perform other duties as assigned.
This position offers the option to work remotely on occasion, but candidate must have the ability to participate in meetings, receive and make phone calls, conduct on campus workshops, provide in person and virtual support to the JHU student one-stop centers, and attend in person training and conferences as needed.
Minimum Qualifications (Mandatory):
High School Diploma/GED required.
Three years of related experience in student accounts billing and/or accounts receivables required. Additional years of experience preferred.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.*
*JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Bachelor's Degree with college level accounting courses preferred.
Comprehensive knowledge of student payments systems; knowledge of accounting theory and practice.
Proficiency in desktop computing using MS Office (Outlooks, Word, Excel) and web interfaces on a Windows platform.
Strong analytical skills with the ability to analyze financial data and conduct research to resolve problems.
Effective oral and written communication skills to be able to explain issues related to student accounts.
Special Knowledge, Skills & Abilities:
Prior experience with JHU's Student Information System (SIS) would be beneficial but not required.
Knowledge of and/or experience using the University's financial ERP (SAP)
Ability to build relationships across departments.
Demonstrated technical skills utilizing a range of information databases.
Excellent organizational skills with an ability to prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
Self-motivated, proactive, friendly, courteous, and collaborative.
Take pride in every aspect of work and perform it with energy and enthusiasm.
Be a strong team player with a commitment to continuous learning.
Classified Title: Student Accounts Operations Specialist Working Title: Refund and Payment Plan Specialist Role/Level/Range: ATO 37.5/03/OE Starting Salary Range: $20.02 - $27.51/hr (commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30am - 5:00pm Exempt Status: Non-Exempt Location: Hybrid/Homewood Campus Department name: Shared Services Organization (SSO) Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.