Assistant Director of Undergraduate Student Services (4579U) 28806
University of California Berkeley
Internal Number: 2722240
Assistant Director of Undergraduate Student Services (4579U) 28806
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
The Department of Economics is among the largest teaching and research departments at UC Berkeley, and is consistently ranked among the top five in its field worldwide. The department employs 15 departmental staff, approximately 45 ladder-rank faculty, and maintains a total academic membership of approximately 70 including joint appointments, lecturers, visiting faculty and active emeritus. The size of the Economics student services operation overall rivals that of many schools or colleges at Berkeley, with 1,500 undergraduate majors, 700 degrees annually, 140 PhD students; 800 graduate PhD applications, 200 academic student employees, each year; 150 courses with 40,000 student credit hours annually, 100 visiting concurrent enrollment students, and over $6M in teaching funds and in fellowship funds.
Reporting to the Director of Student Services, this position serves as the Assistant Director of Undergraduate Student Services (Student Services Supervisor #2) for the Department of Economics. Key responsibilities include academic advising supervision and leadership, undergraduate recruitment and admissions, program coordination, development, and policy, and event/workshop planning. This position provides strategic planning in support of the undergraduate program, coordinates with campus in directed ways, and develops proactive advising programs for our students. This position will primarily participate in various advising activities, oversee admissions and recruitment, supervise and train advisors, including peer advisors, and manage an array of services related to the success of the undergraduate advising center. In consultation with the Undergraduate Chair, Director of Student Services, and Department leadership, the Assistant Director serves as overall program coordinator and advising supervisor for one of the largest majors on campus.
Application Review Date
The First Review Date for this job is: December 31, 2021
Supervision and Leadership: Supervises and leads a team of 3 full time advisors who work within an Advising Center for a major of 1,500 students. Supervision also includes a team of (6-8) undergraduate peer advisors. Provides guidance and direction to Student Service Advisors on the most complex and sensitive issues. Monitors employee performance and provides direction and assistance. Counsels and evaluates employee performance. Recommends employees for promotion when warranted.
Recommends corrective action, hiring, and separation of employees when appropriate. Provides training to staff in both remote and in-person advising practices. Works collaboratively as a team with the advisors, Undergraduate Chair, Director of Student Services, and Departmental leadership on administration and supervision of undergraduate student advising. Develops/maintains strategic partnerships with campus offices (i.e. L&S Advising, Central Evaluation Unit, Career Center, Study Abroad Office, etc.), to create a more efficient/effective advising experience for the undergraduate students. Acts as advisor and provides group consultation/advice to the undergraduate student organizations, including Undergraduate Economics Association, Undergraduate Women in Economics at Berkeley, Students of Color in Economics, and Omicron Delta Epsilon.
Academic Advising: Oversee and advises students on a range of policy, programmatic, and administrative issues relevant to admission to and completing the undergraduate major. Maintains in-depth understanding of the Economics curriculum as it relates to the undergraduate program and advising. Creates and provides innovative advising services to meet the ever evolving needs of the undergraduate student population. Develops and implements hybrid advising services through in-person modalities, supported with remote access options when available. Advising modalities include, for example, individual, phone, email, or online (e.g. zoom, chat) appointments, group workshops and orientations. Oversees and provides academic advising to students regarding academic progress, choice of major, completion of breadth requirements, and program planning to meet career and personal goals Through use of counseling and coaching skills/approaches, oversees and provides holistic support for the undergraduate student experience in the Economics Department; addressing a range of various student needs including but not limited to: student of concern, students in academic difficulty, and/or students in distress. Oversees and connects students with college and university resources, collaborates with college and department advisers regarding students in academic difficulty, and to address issues/problems impacting them. Identifies needs of new cohorts of students (i.e. new transfer students, new freshmen, students historically underrepresented in the field of economics) to help ensure their success, and recommends programs/services to address their needs. Initiate/update degree checks and verifies degree completion for BA candidates. Oversees and review students' records and certifies completion of degree requirements and honors designations for Economics majors. Identifies and refers for resolution intricate student issues/grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises. Write, development, and edit undergraduate advising program electronic and printed materials (videos, the General Catalog, virtual advising presentation, handouts, web pages, etc.).
Recruitment and Admissions: Advises prospective applicants on necessary academic preparation; appropriateness of program as it pertains to the prospective applicant's goals; evaluates domestic and international transcripts for degree eligibility. Coordinates undergraduate admissions by tracking and monitoring confidential documents through screening, review and final determination of application status for approximately 1,000 applications annually. Supervises processing of applicant files. Oversees and coordinates transfer student admissions and international student admissions. Manages the Course Equivalency Process to review courses taken at non-California community colleges and other institutions in the US and abroad, alongside the Undergraduate Chair. Manages and consistently updates a database of UCEAP Study Abroad Course Equivalencies. Advises department on outreach strategies, and helps identify targeted institutions to meet organization's goals; coordinates, reviews and advises on transferability and applicability of non UC Berkeley courses. Advises on establishing or revising selection criteria and procedures for special eligibility programs and courses.
Addresses unusual circumstances, complicated selection, and student appeals. Works collaboratively as a team with the Undergraduate Chair and advisors on admissions and recruitment. Consults with Director of Student Services and Departmental leadership on the administration of undergraduate admissions and recruitment.
Program Coordination, Assessment, and Policy: Serve as the program/project coordinator of the Economics Undergraduate program. As the general office coordinator establishes a business practice standard for the UG advising center. Serves as subject matter policy and program expert within Economics for area(s) of responsibility for the undergraduate program.
Ensures effective planning, implementation, and ongoing assessment of student services. Implements and analyzes annual exit survey assessment data and utilizes it to make recommendations for the improvement of programs as well as initiating new programs and/or services to meet changing student and programmatic needs. Provides reports and summarizes departmentally tracked statistics, presenting findings as appropriate to various individuals including management, faculty, the College, other campus units and other universities. Develops a vision for the UG program including how to improve it and to meet growth and intended outcomes. Actively collaborates with and solicit input from Economics community members (e.g. staff, faculty, current students) on how to best serve students while meeting their needs. Represent the department on campus committees convened to explore and advise the university in changes that effect the undergraduate program. Participates in professional student services committees that develop policies/procedures. Ensure active student engagement in the economics community by proactively promoting and marketing co-curricular and out-of-the-classroom growth and development opportunities to students to assist in ensuring they take full advantage of the numerous campus programs and opportunities available to them as it relates to the department's mission of producing well-rounded graduates who have both strong technical and non-technical skills (i.e. study abroad, internships, undergraduate research, student organization involvement, leadership and professional development programs, career center workshops, scholarships, and graduate school preparation, etc.).
Serves as policy expert for the undergraduate program. Ensure established polices are followed and clearly communicated to students. Advises Undergraduate Committee Chair and Teaching and Curriculum Committee on the formulation of department policy by advising on areas needing clarification and identifying solutions; analyzes the consequences of organization's academic policies and recommends new or changed policies; recommends solutions to organization's problems without precedent. Make recommendations for new policy or changes to current policy to the Undergraduate Committee Chair and Teaching and Curriculum Committee. Make recommendations on exceptions to policy. Recommends to department management changes to student services policies and procedures.
Event and Workshop Planning: Plans, coordinates and attends student special events including orientations and receptions. Organizes activities and publicity for Cal Day. Central to event planning is oversight and coordination of the Economics commencement ceremony.
Prepare workshops and handouts for new Economics freshmen and transfer students for Golden Bear Orientation (GBO) and Golden Bear Advising (GBA) webinar presentations. Conduct workshops which effectively transmit necessary information for new students including but not limited to University, College and Department (major) requirements, policies, regulations, and suggestions on how to effectively make the transition from high school or community college to Berkeley
Professional Development: Maintain professional Yes development and update working knowledge of student affairs administration through attendance and participation at campus and other training sessions, seminars, conferences, and events and active membership in campus and professional organizations, and networking with peers. The Department of Economics provides $1,500 per year toward professional development activities.
Knowledge of advising and counseling techniques.
Knowledge of (or can quickly learn) common University-specific computer application programs and knowledge of (or can quickly learn) University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Skills in monitoring / assessing people, processes or services, to make improvements.
Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
Ability in problem identification and reasoning.
Proven oversight and administrative experience with undergraduate student services.
Ability to develop original ideas to solve problems using persuasion and leadership.
Able to create a supportive environment that accommodates a diverse student population. Able to interact capably with diverse groups and individuals, including students with problems, employers, chairs, deans, and senior administrators.
Familiarity with the complex environment of a major research university.
Excellent oral and written communication skills.
Background in strategic planning and assessment. Prioritizes, plans, tracks details. Analyzes complex problems in a systematic way.
Bachelor's degree in related area and/or equivalent experience
Experience with student services and advising at UC Berkeley and/or equivalent experience/training.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience within the range of $90,000 - $100,000.
For information on the comprehensive benefits package offered by the University visit:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.