Student Services Professional (SSP IB) / Student Affairs
California State University, San Bernardino
Location: San Bernardino, California
Internal Number: 2710589
Student Services Professional (SSP IB) / Student Affairs California State University, San Bernardino
Job No: 507180 Work type: Staff Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Full Time
California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.
At CSUSB, you can:
Build your future
Work with the best
Be your authentic self
Focus on you
Make a lasting impact
Work for a purpose that is greater than your own
Bring everything you are, become everything you want
CSUSB's Division of Student Affairs strives to create a dynamic learning environment through various programs and services that promote student success, enhance the learning experience, and engage students intentionally with communities. The Vice President's Office for Student Affairs supports all division efforts through strategic efforts that increase awareness and create opportunities for partnerships that fosters meaningful student experiences at CSUSB.
Under the general direction of the Associate Vice President for Student Affairs/Dean of Students/Co-Chief Diversity, Equity, and Inclusion Officer in the office of the Vice President for Student Affairs (VPSA) at CSUSB, the Repopulation and Student Information Specialist will provide coordination and leadership in managing student information for repopulation.
Responsibilities will also include the development of phone scripts, the staffing of a call center with student assistants, handling phone calls and inquiries, providing reports and updates to the VPSA staff, potentially working with other units on campus to support information management and. The Specialist will work collaboratively with official personnel, comply with university policies and procedures, value student interaction, and be a flexible team player within the Division of Student Affairs.
First Review Deadline: This position will remain open until filled. Applicants will be reviewed beginning January 3, 2022.
Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.
Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned.
Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.
General knowledge of individual and group counseling techniques.
Ability to work collaboratively and communicate effectively in a team environment.
Ability to learn and work in a fast-paced environment.
The ability to keep calm in high stress situations.
Excellent customer service, communication, and telephone skills.
Strong computer and internet competency.
Outstanding organizational skills and ability to seek input and look at promising practice.
Personal commitment to excellence.
Customer-focused, delivery oriented, values honesty and integrity.
Strong multi-tasking skills.
Education and Experience
Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. (Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year for year basis.)
Experience: Equivalent of one year of experience in professional Student Services work at the entry trainee level. (Equivalent amounts of graduate-level job-related education may be substituted for the required experience.)
Anticipated Hiring Range: $3,796 per month
Classification Range: $3,796 - $5,369 per month
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.
The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.
Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be 'Designated' under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.