The Student Services Support Center is a comprehensive department within Mercy College that includes the student contact center, admissions processing, and the transfer articulation team. The office handles almost 104,000 incoming calls per year while processing all new applications and supporting documents. Outreach to complete applications and increase registration is also done on a continual basis. The Transfer Team works directly with incoming transfer students completing credit evaluations as well as building and maintaining Degree Works audits for more than 90 programs at Mercy.
At the very core, the Student Services Support Center works to ensure all students, faculty, and staff are well connected, aware of the vast resources available at Mercy College, and all working towards the common goal of student success.
Entry level Admissions position within the Student Services Support Center. Under the direction of the Assistant Director of Student Services Support Center, the Coordinator will assist in the processing of the daily activities of the Student Services Support Center supporting Admissions, Recruiting, Systems Management Operations, Business Operations, and the Campus Student Services Operations ensuring the professional, efficient and compliant counseling of students and the processing of said student records by receiving telephone calls and responding to inquiries for potential, current and former students.
• Strong and inspirational communication skills, vibrant personality, attention to detail, and strong problem solving skills are essential.
• Demonstrated evidence of sales orientation, creativity and enthusiasm.
• Possess an abundance of enthusiasm and maintain a positive disposition.
• Ability to demonstrate competitive nature, self-direction, motivation and a sense of urgency to achieve goals.
• Proven resiliency in maintaining a spirited approach to organizing and executing events.
• Bilingual a plus
• Ability to travel on a daily basis and work weekends and evenings
Mercy College is a dynamic, diverse New York City area college whose students are on a personal mission to get the most out of life by getting the most out of their education. Our institution is an independent, coeducational college that offers more than 90 undergraduate and graduate degree and certificate programs within five schools: Business, Education, Health and Natural Sciences, Liberal Arts and Social and Behavioral Sciences. Mercy College’s efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy College, has been honored by being ranked nationally among the top Colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU). Mercy College was further recognized by HACU as a national leader in awarding bachelor’s degrees to Hispanics in several disciplines, including Psychology, Sociology and Business. Additionally, to support our diverse student body, Mercy College has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students. As a Hispanic Serving Institution, Mercy College is proud to... be recognized as an institution which helps under-served students to achieve their educational aspirations. Westchester Magazine has also named Mercy College the Best College in Westchester county in 2019 and 2020.The vibrancy of the College culture is sustained by a diverse student body from around the region. Enrollment, including full-time and part-time undergraduates and graduates is approximately 10,557; The College offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings. At Mercy College, we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more. OUR MISSION: Mercy College is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world. EEO STATEMENT: Mercy College actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups, and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to race, color, creed, marital status, religion, sex, national origin, disability or protected veteran status. Mercy College is an Affirmative Action/Equal Opportunity Employer/M/F/Veteran/Disability