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ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
The Division of Global Engagement (GE) advances the University's teaching, research, and service mission by working collaboratively throughout the institution to promote global engagement and advance campus internationalization by facilitating international mobility for students and faculty. GE serves as the primary unit responsible for improving the international student experience and engagement on campus, promoting faculty engagement in international initiatives, and developing strategic partnerships abroad. GE interacts with campus leadership on strategic planning and initiatives to elevate the reputation of UCSC globally. GE units include Global Learning, International Student and Scholar Services (ISSS), Global Programs, and Global initiatives. For more information, please visit: https://globallearning.ucsc.edu/
Reporting to the Global Learning Director, using skills as a seasoned, experienced study abroad professional, the incumbent provides the full range of student services to students seeking acceptance to a study abroad and away program and manages a portfolio of Global Learning programs. Independently advises students and resolves student services related issues on the full range of academic, cultural and logistical issues inherent within any study abroad or away program. Recommends solutions to program requirement issues. Advice may include not-clearly-defined programs such as independent study programs, interdisciplinary programs, or multiple programs. Works independently under general supervision. Advises faculty and management on a variety of student issues related to Global Learning programs. Works with the Global Engagement management to recommend changes to policies, practices and procedures with regard to UCSC Global Learning programs.
Provides advice to students on the full range of Global Learning program opportunities, academics, and legal requirements to participate in programs. UCSC Global Learning faculty-led, exchange, and internship programs are growing rapidly and the UCEAP currently offers more than 200 program options at 110 universities in 34 countries. Has in-depth knowledge of academic systems and course offerings of the Global Learning programs in their portfolio and general knowledge of all the other program options. Has general knowledge of campus academic departments, schools and colleges, major and degree requirements, to match a student's interests, academic/linguistic/cultural preparation, and goals to the appropriate program. Advisers are expected to manage student recruitment, program development, program management, admissions, pre-departure preparation, health and safety requirements, and re-entry activities for students.
As UCSC continues to develop faculty-led study abroad programs, exchanges, and other relationships with institutions overseas, advisers work directly with faculty, campus departments, and international partners in the development of these opportunities and provide administrative oversight. Advisers manage a portfolio of programs and continue to play an important role in the development and advising of new UCSC Global Learning options.
Advisers are expected to participate in divisional initiatives and contribute to improving work processes within Global Engagement to achieve the divisional goals and objectives. Advisers are expected to demonstrate leadership and advanced problem-solving skills when addressing issues, and to help with training and mentoring less experienced team members (Student Services Advisor 2 and office assistants). Advisers operate with autonomy to organize their time, manage their program portfolios, manage their student caseload, and meet office and program deadlines. Works independently under general supervision.
INITIAL REVIEW DATE (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 12-19-2021
APPOINTMENT INFORMATION Salary Information: $50,600 - $75,000/Annually. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: Full
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon - Fri
Shift Includes: Day
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: Non-Represented
Employee Relations Code: All Others, Not Confidential
Applying professional Student Services concepts, provides the full range of student services to the student population served by the organization. Provides advice and guidance to students on all aspects of their study abroad or away academic experience, including requirements for campus departments or college that may be fulfilled while participating on a Global Learning program; academic and cultural preparedness, language preparation, course articulation, finances, logistical support, extracurricular pursuits, eligibility, maturity, returnee reentry and readjustment, mental and physical health needs while abroad or away, and personal issues related to program participation. Designs and conducts pre-departure orientations for students going abroad. Is responsible for matching students to appropriate program choices, including redirecting them in cases of over-enrollment, program closures, or other unusual circumstances. Provides detailed information and advice on the cultural context and academic environment of the receiving country and host institution. Determines barriers, distractions and complications affecting a student's academic success abroad or away, helps students recognize key non-academic issues, makes appropriate referrals for additional counseling and/ or assistance from other units. Provides advice to the Global Learning Director about student academic and cultural issues and recommends suggestions to improve programs and the student experience.
35% - Program Management
Provides administrative, operational, budgetary and logistical oversight for Global Learning program development and implementation, maintaining relationships with campus staff and faculty, overseas colleagues and international vendors. Collaborate with academic departments and faculty to promote academic integration of courses taken abroad. Creates budgets, develops admission and recruitment processes in collaboration with faculty leaders, develops logistics with partners abroad, oversees health and safety requirements and assesses risk, developing a crisis management plan in collaboration with the Global Learning Director and risk services office.
10% - Application Process & Review
Designs, reviews and revises online application intake process for Global Learning programs in study abroad database. Reads applications for programs in their portfolio, evaluates qualifications for admission and makes selection decisions. Advises prospective applicants on necessary academic preparation; appropriateness of program as it pertains to the prospective applicant's goals; utilizing in-depth knowledge of the organization's admissions criteria; Advises on special eligibility requirements for host university abroad admission processes. Conducts campus reporting on student enrollment. Writes case statements and advocates for students to be allowed to participate if they do not meet minimum requirements. Counsels students denied admission or not placed. Prepares admissions summaries and recommendations for action to the Faculty Director in cases of appeal.
10% - Program Recruitment
Plans and implements outreach and recruitment activities for Global Learning programs; designs and delivers customized information meetings for programs within their portfolio; meets with faculty and administrative staff of partner institutions when they visit UCSC. Plans and participates in occasional overseas site visits to UCSC partner universities hosting our study abroad programs and UCEAP program sites to gain first-hand knowledge of academic offerings, housing, student life, and to improve pre-departure preparation and orientation of outgoing students.
5% - Divisional Support
Serves as unit liaison with other campus units. Represents Global Learning unit at campus, system-wide or national meetings as needed. Supports and contributes to the overall goals of the Division as needed. Other duties as assigned.
QUALIFICATIONS Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training.
Demonstrated knowledge of advising techniques for study abroad programs in a higher education setting.
Working knowledge of study abroad program development and management.
Knowledge of common computer application programs used in higher education settings.
Skills in judgment and decision-making, problem-solving, identifying measures to improve processes and/or services to students.
Demonstrated multicultural competencies; successful experience working with diverse populations.
Effective written communication skills; demonstrated attention to detail.
Effective verbal communication and presentation skills.
Interpersonal skills to effectively communicate and successfully work with students, faculty, and other campus stakeholders.
Master's degree in related area and / or equivalent experience / training.
Prior experience in faculty-led study abroad program development.
Experience working in database interface tools such as Horizons, Terra Dotta, or equivalent.
Experience working with academic departments for academic integration in a higher education setting.
Working knowledge of study abroad risk management.
Special Conditions of Employment
Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work occasional evenings and weekends.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
SAFETY STATEMENT All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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