Job Family: Administrative Professional - OT Eligible
COVID-19 Vaccination Information:
In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full Vaccination or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at [email protected] or 509-335-4521 if you have questions.
Summary of Duties:
This position has primary responsibility for financial aid, scholarships, and debt management programming for students on the WSU Health Sciences Spokane campus (including Yakima). This position will manage day-to-day operations of financial aid, including: planning, directing, and facilitating financial services programming; training and advising of staff; scholarship administration; financial aid packaging processes; management of campus work study; collaboration with regional campuses; and client services in areas of contact, advising and guidance of students, faculty, staff, and parents throughout the student life cycle. Supervision and training of Financial Services Coordinator.
This position will also be responsible for management of a robust debt management program, including loan counseling and financial literacy programs. Position duties and responsibilities will be performed in support of the office and university vision, mission, values, and goals.
Financial Aid Advising - 40%
Exercises discretion in applying specific knowledge and experience regarding the rules, regulations and policies that apply to financial aid to advise and problem solve with students.
Liaison between students and the Office of Student Financial Services and University Receivables to identify issues and resolve problems. Keeps current on financial aid policies and procedures, attending meetings and training on financial aid.
Maintains expert level knowledge of financial services requirements for the College of Medicine accreditation and assures that counseling and debt management programs are implemented.
Utilizes student information system (myWSU) to access student financial information to interpret and solve problems. Trains Student Affairs staff to advise students and parents regarding the procedures and processes involved in completing financial aid application forms, provides information about processes and explains awards, identifies and tracks problems when necessary.
Advises students on correct procedures to complete various supplemental forms or requests for information. Refers students to online entrance and exit counseling sessions for reinforcement of federal financial aid guidelines and regulations. Problem solves and advocates for students experiencing difficulties with financial aid processing.
Advises WSU Spokane students on short-term loan or WSU Spokane Emergency Loan applications, checking to ensure forms are complete and correct. Reviews and makes recommendations for approval, applying knowledge and judgment. Informs WSU Spokane students (undergraduate, professional, and graduate) of policies, procedures, and processes for Pullman based short term loans, approves applications, and forwards for processing.
Provides information to dually enrolled students about financial aid consortium agreements, allowing them to receive funds to pay tuition at two or more higher education institutions. Collaborates with financial aid staff at other local schools, as well as Pullman personnel, to assure that process is well coordinated and efficient.
Counsels students who are canceling enrollment about tuition and financial aid award responsibilities.
Financial Services Management - 35%
Plans and implements a robust debt management program, including financial literacy workshops for students, including budgeting, credit report management, and student loan repayment, as well as individual loan counseling as needed.
Responds to financial aid questions from WSU Spokane staff and faculty and administrators as well as from other community schools and public. Presents financial aid information during open houses or other recruitment events held on and off campus.
Communicates and coordinates with campus departments and local employers to solicit and publicize employment opportunities for students with work study awards.
Management of campus work study.
Ensures financial aid and scholarships websites are regularly updated.
Participates in Student Affairs, Spokane campus and university committees and work teams related to position.
Supervision - 20%
Oversee the training and supervision of the Financial Services coordinator.
Act on leave requests; initiate corrective and/or disciplinary action as needed.
Motivate staff to achieve peak performance; conduct annual performance evaluations. Direct staff in developing, implementing, and conducting unit functions.
Responsible for oversight of day-to-day operations of assigned staff.
Provides training, assigns tasks/projects, follows up to ensure work is completed accurately and on schedule.
Other - 5%
Other duties as assigned.
Positions require a Bachelor's degree and two (2) years of professional work experience in student services or related education/experience. A Master's degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.
Two years of full-time experience in a professional higher education environment with financial services experience.
Demonstrated experience providing financial aid counseling (Federal, State, institutional and private funding) to undergraduate and graduate student populations .
Demonstrated excellent organizational, oral, and written communication skills.
Demonstrated experience presenting to small and large groups.
Demonstrated experience providing outstanding customer-focused advising in a fast-paced team environment.
Demonstrated proficiency with computer software skills, including databases, spreadsheets, word processing, and familiarity with student information systems.
Demonstrated experience monitoring and implementing financial services rules and regulations.
Demonstrated experience developing and updating policies and procedures. Must have and maintain a valid driver's license by time of hire.
Additional two years of full-time experience in a professional higher education environment managing financial aid services programs.
Demonstrated experience providing financial aid services to students on a health sciences campus.
Demonstrated experience with high debt student borrowers within the health professions field.
Demonstrated experience working with diverse populations within a higher education setting.
Demonstrated experience using PeopleSoft within a financial aid and scholarship setting.
Demonstrated advanced experience using query and database tools.
Monthly Salary: Commensurate with experience FTE: 100% Permanent Screening Begin Date: January 21, 2022; Open until filled Background Check: This position has been designated by the department to require a background check. Application Instructions: Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references in the application. Required Documents:1) resume and 2) cover letter
Time Type: Full time
Position Term: 12 Month
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.
U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with i...ts Community Engagement Classification.
WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.