Serves as main conduit for students on the campus level. Counselors are expected to be student centered, to provide exceptional customer service for students, and to educate students, parents and other campus staff on the entire admission process.
Primary Duties Performed:
Daily Duties: • Respond to in-person student inquiries and requests. • Provide assistance to student in completing online application. • Provide assistance and support to student in understanding application processes. Intake and Processing • Provide Front Line Customer Service to students • Intake any non-online documentation of paperwork • Scan and upload student documentation upon delivery • Assist in the completion of the basic steps of any forms. • Assist with student filing requests for transcripts online. • Assist students with online process for transcripts. Self-Service Application and online forms assistance • Assist prospective students in completing their application using campus computers. • Assist student with Banner Self-Service and Recruit Application questions • Assist with the use of the Tuition Calculator and online tools. • Advise applicants, students, and parents on application process, policies and procedures. • Providing outstanding customer service while demonstrating patience • Advising students about application eligibility, • Serve as student liaison to other college offices. • Assist students and parents with resolving problems and selecting appropriate solutions/ courses of action. • Manage student case load from the beginning of the enrollment process (admitted) to matriculation (this includes first semester registration). Student support and education • Conduct complex conversations with students regarding application and other campus resources • Discuss the status application the college and any supplemental items needed • Address the impact of dropping classes on a student's record and refund with a student either in person or over the phone. • Review and provide guidance regarding application within Banner. • Advise on admission aid processes for returning student. • Provide information to students on expectations, timelines and processes.
Prefer applicants with an Associate degree and a minimum of 2 years of related experience.
Experience in Higher Education working in a Student Affairs department
Diversity, Equity, and Inclusion:
St. Louis Community College is an Affirmative Action/Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experience, and ideas who embrace and value diversity and inclusivity.
STLCC has provided opportunity for all. As the largest higher educational institution in the region, STLCC has served more than 1.2 million students. Over 50% of households in the St. Louis area are represented in our former and current student body. Since 1962, St. Louis Community College has held fast to the fundamental belief that education has the power to lift us up — as individuals, as communities and as a city.Today, STLCC consistently ranks among the top associate degree-awarding institutions in the United States. As we launch students into new and better careers, four-year degrees and richer lives, we strengthen St. Louis one student at a time. The College employs 1,400+ full-time faculty and staff and 2,300+ part-time faculty and staff