About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations-in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant-are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs- in a variety of on-campus and online formats-lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Senior Domain Academic and Career Advisor is responsible for leadership and oversight of academic advising services and support for learners & academic program domains served by Northeastern's College of Professional (CPS). Reporting to the Director of Academic Advising, he/she manages & leads a team of academic advising professionals serving diverse learner populations enrolled in CPS academic programs. S/he provide daily supervision of academic advisors using best-in-class practices, services, tools, and platforms to support learners' academic needs and ensure learner success toward degree completion and career aspirations. S/he maintains an advising caseload and will take on operations & management responsibilities. The Senior Domain Academic and Career Advisor is the first tier of management support for advisors for questions or issues relating to their learner caseloads. Additionally, s/he is responsible for training new advisors and updating staff on policies/procedures relating to advising/academic departments and institutional partners. Further, s/he work with the director to provide staff training and recruitment, daily supervision, presence, operations, and staff professional development opportunities. Finally, working with the Director and other leadership, s/he plays a vital role in reviewing, refining, and improving strategic approaches and technological support for scalable, sustainable, and effective academic advising services for all CPS learners.
Responsibilities: 30% Leadership & Supervision:
Be willing and able to lead, engage and motivate team members. Actively demonstrate & support a positive team culture and support and carry out leadership's goals and objectives.
Support processes for performance management and development to ensure measurable goals, clear expectations and solid direction for each team member.
Meet regularly with team members to assess needs, performance, adherence to goals and objectives, troubleshoots issues, and receive & provide timely and impactful feedback.
Plan for and support career and professional development opportunities for staff aligned with business needs
Lead and guide employee/team to develop new skills, knowledge and abilities that will enhance their work and development. Design, develop, and/or deliver staff training programs.
Plan, organize resources, assign and delegate activities and measure results to achieve organization's expectations.
Manage change by providing the needed structure and transparent environment. Coach employee/team through changes that impact their day to day work to ensure positive and productive work culture.
Assist employees in navigating business processes and resolving issues.
Administer and ensure compliance with university policies and procedures.
60% Caseload Management:
Act as the domain lead for learner populations in specific academic programs; work with the faculty and staff to ensure best-in-class academic advising for learners
Serve & support a domain-specific caseload of active registered learners each term/semester
Provide guidance and support to learners on their academic goals.
Interpret and explain academic policies and procedures to students
Advise learners on College curricular matters, complete entering student profiles, career action plans for all learners, and other academic and personal issues as they arise
Act as liaison between student and faculty in domain; respond to FACT warnings, troubleshoot student grievances, and monitor students' academic progress through graduation
Work with Career Services team to prepare and support learners on career aspirations
Perform other duties as assigned
10% Communication & Collaboration:
Communicate and collaborate regularly with the Director of Academic Advising to ensure learner success and high-quality service and support for academic programs
Ensure timely and effective communication with academic domains, staff, and learner populations regarding policies, procedures, events, and other related information
Engage, communicate & collaborate with Deans, academic program staff, career services, regional campuses, and faculty to ensure a collaborative and responsive partnership
Qualifications: Master's degree; at least 4-6 years of experience in advising and/or counseling; strong administrative, organizational, analytical, and communication skills. Some late hours and weekend work is required. Some travel is required. Must have a track record of strong performance in academic and/or career support and services. Experience with mentoring, experiential services, career services, program development, student affairs, and assessment practices, preferred.
Previous management experience preferred
Have experience working with diverse student populations: transfer, adult learners, online, and international students
Be able to articulate his/her philosophy regarding academic advising and career services and provide evidence of being student-learning centered
Have strong organizational skills, with a particularly focus on prioritizing tasks, time management, and follow-through
Possess excellent interpersonal, oral, and written communication skills
Be comfortable using multiple mediums to communicate with students, faculty, and staff members
Be able to exercise sound judgment to problem solve independently within organizational guidelines and policies
Be a creative team member, be able to take direction and work independently, possess strong change management skills, and be collaborative, supportive, and team-oriented.
Be flexible in work assignments and work hours (including being available some evenings and weekend);
Have strong technological skills and experience with multiple software platforms, including degree audit systems, student information systems, and customer relationship management systems.
Salary Grade: 12
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.