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Financial Aid Customer Service Specialist
Purpose of Position: To provide customer service to student, parents, and NKU community pertaining to the application and processing of financial aid as well as provide support in the daily operations of the Office of Student Financial Assistance. Primary Responsibilities : The following are primary responsibilities: 1. Serve as the frontline customer service representative for the Office of Student Financial Assistance delivering exceptional student service in person, on the telephone and via email 2. Assist students, families and the university community with inquiries related to all aspects of the college financial aid process 3. Maintain the flow of daily walk-in traffic, providing accura


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