About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations-in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant-are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs- in a variety of on-campus and online formats-lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: This is a management position in the College of Science with a primary emphasis on oversight and coordination of college-wide, student-centered operations. Director will oversee and supervise the academic professional advisors in the College of Science and their programs, as well as liaise with the faculty undergraduate advisors. Day-to-day management of the central undergraduate academic student services operation in the College of Science includes: long-term planning; development, implementation, management and evaluation of advising programs; preparation and dissemination of academic polices and procedures to faculty and students; planning and review of UG operations budget. Direct all College-wide processes (e.g., academic reviews of students' academic progress, graduation clearance, new student orientation, College publications, etc.). Represent the College on College and University committees to provide the Science perspective. Working with the Senior Academic Advisors, manage the implementation of College-wide projects related to yield and retention of students and coordinate development and maintenance of technical advising support. Director will represent the academic advising and recruitment efforts in the College. Director will work with both the academic advisors and the departments/programs to retain students through graduation by providing high quality academic advising and support.
Responsibilities: Coordination, Development and Implementation of Technology Support for Advising: Serve as central resource on all technology issues in the area of advising, registration, etc. for Banner, Salesforce.com, DARS and Legacy. Represent COS in the development and implementation of technology-based advising support systems. College liaison between central University offices (i.e. Registrar, Admissions, etc.) to ensure that College's perspective is raised, implementation is appropriate, and training is provided and facilitated. Provide consistent and constant updates to faculty and professional advisors on all new systems and processes. Oversee College undergraduate student database systems; update advisors on new systems and provide training. Develop and facilitate all faculty and professional advisor training programs related to undergraduate academic services. Develop concepts and content for UG sections of the College website.
Management of Advising Staff, Academic Advising Processes, and Programs: Day-to-day management of the professional academic advising staff and the programs/projects for which they are responsible in the College of Science. This includes directing the hiring, training, and supervising of the professional advising staff. Address student and parent concerns that become elevated, brought to attention either by students, advisors, or college administration. Responsible for implementation of College wide UG academic processes including: commencement, orientation programs, welcome week, freshman seed, change of major, and Pathway programs (NUin, Global Pathways, American Classroom, USPP) transitions into the College. With direction from COS Communications and the Assistant Dean, responsible for the coordination of communications to COS students, including the emails, publications, and website. Social media campaigns should be in consultation with COS communications team. Responsible for direct management and supervision of all day-to-day activities of the UG area: student flow, dissemination of information, implementation of procedures, etc. Manage academic review process and graduation clearance process.
Policy implementation for academic advising throughout the College of Science.: Serve on college and university-wide committees focused on advising with an eye to retention. Serve on the university Advising Network council and represent interests of the College advising unit. Manage activities of the College's Academic Standing Committee. Disseminate any change in university academic policy and/or implementation of new processes to COS academic departments and faculty advisors.
Qualifications: Master's degree required with six to eight years of experience in college administration. Director must be a self-starter and have management and leadership skills with demonstrated experience in managing and leading teams; excellent communications (written and oral), vision and ability to keep multiple priorities in focus and in progress. Must have strong ability to interact with and guide faculty. Director must be student-centered, committed to providing all shareholders (faculty, administrators, and most importantly, the students) with the highest quality customer service experience, flexible, technologically savvy, have the highest standards of ethical conduct, and be committed to diversity. Experience with computer systems including Salesforce, Blackboard, Banner, DARS, SharePoint, etc., preferred. Some late hours and weekend work are required for events and programs.
Salary Grade: 13
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.