Contact Tracer - Surveillance Testing & General Exposure
University of Detroit Mercy
Location: Detroit, Michigan
Higher Education Institution
Internal Number: PT9925-2055-1380
Part-time Temporary (PT)
The contact Tracer will call students and employees of the Detroit Mercy community that have tested positive for COVID-19 or been exposed to or who are in close contact to someone with COVID-19, and subsequently begin contact tracing. They will follow through with all contact-tracing assignments and track periods of isolation and quarantine within the applicable database. Temporary, part-time with variable hours up to 29 hours per week. Evening and weekend hours are required. Position requires work from home which will require a high-speed internet connection.
Essential Duties & Responsibilities
Serves as a COVID-19 contact tracer for the Detroit Mercy community
Tracer will be provided with scripts, training, and protocol for conducting outreach to exposed individuals.
Employee will be responsible for adhering to strict confidentiality standards related to personal health information.
Verbally informs all identified close contacts within the campus community of their requirement to quarantine or isolate for the applicable length of time.
Effectively communicates to Residential Life when arrangements are necessary to house an isolating or quarantining student on campus.
Tracks all relevant COVID-19 case data in the corresponding repository for use by Human Resources, Residential Life, and Student Affairs.
Completes daily check-ins with students in quarantine/isolation on campus
Facilitate contact with students and employees who have had a potential exposure to provide guidance relative to symptom checking, self-care, isolation, resources available and/or quarantine protocols as appropriate and document notes thoroughly and accurately
Follow all scripts, policies, and procedures for contact tracing.
Documents all encounters in the database
Perform other duties as assigned.
High school diploma or equivalent.
Successful completion of Johns Hopkins Contact Tracing course
Preferred public health education and experience (e.g. community health worker, public health nurse, communicable disease nurse, social work, etc.)
Tracers are expected to have a background in public health but do not need to have past experience with contact tracing.
Ability to effectively engage with college students
Strong verbal and written communication skills, including active listening
Ability to use discretion, maintain confidentiality and ethical conduct
Strong time management skills (organization, prioritization, multitasking)
Ability to work independently and as part of a multidisciplinary team
Ability to interact in a non-judgmental manner with culturally diverse populations
Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to student and employee issues and concerns
Ability to adapt to changing environments and receive constructive feedback
Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships
Applicants should be comfortable using basic technology and have the ability to learn new systems and processes quickly.
Experience conducting a telephone-based or in-person interviews, data collection and data entry
Receives Maxient forms of exposure and positive cases and provides guidance to students and employees based on CDC guidelines.
Utilizes Banner to access student schedules including classes and professors.
Contacts students and employees to obtain additional information as needed.
Provides follow-up to students and employees in quarantine/isolation twice weekly to assess their wellbeing and readiness to return to campus.
Communicates with appropriate Detroit Mercy staff/faculty regarding any concerns identified during student follow-up.
Provides administrative support for department operation
PC, notebook/laptop with Windows 10 or newer.
User-provided home high-speed network connection.
Bachelor’s degree preferred.
2 years related work experience, experience with case and contact investigation preferred.
Previous medical record experience preferred.
Knowledge, Skills, and Abilities
Proficiency with the use of technology applications, specifically, Excel and MS Word.
Computer literacy and data entry skills are required.
Space that is private for confidential conversations.
$19.00 per hour/minimum
Monday through Friday 8:30 a.m.-5:00 p.m. with some evenings and weekends.
The University of Detroit Mercy has one goal - to help our students realize their dreams and ambitions. We fulfill that goal by offering challenging academic programs taught by talented, committed professors and supplemented by hands-on research, co-op, and internship opportunities.