Excellent benefits include medical, dental, disability and life insurance; retirement plan; 100% tuition remission for qualified employee/dependents; wellness program; and generous vacation, sick and holiday leave program.
Responsible for processing financial aid and providing financial aid counseling and support to students and families.
Ensures timely, efficient and accurate delivery of financial aid; analyzes data, determines financial aid eligibility, and provides aid notifications to students. Makes decisions related to aid awards and adjustments; interprets federal, state and College regulations to maximize aid awards, meet deadlines, and ensure compliance.
Reviews and processes FAFSA documentation; counsels students and staff on verification process; requests supplemental information as required; scans and indexes documentation; updates database system; reviews and sends corrections; revises/routes information to appropriate parties as required.
Provides advice and counseling to students, families and colleagues in regard to financial aid programs and services; resolves inquiries and issues according to the policies and procedures outlined by the College; answers inquiries related to credit load changes, drops and withdrawals.
Manages assigned financial aid programs including student inquiries, application review, and determination of awards. Reconciles, audits, and reports on program awards and activities.
Stays current on regulatory and College changes, updates and trends; participates in conferences, seminars and training sessions as required.
Contributes to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of a work team.
Performs other duties as assigned.
Bachelor’s degree; AND two (2) years of academic operations support experience; OR an equivalent combination of education, training and experience.
Understanding of College enrollment management; including admissions, registration, financial aid and student services.
Ability and desire to provide exemplary customer services to students, parents and colleagues.
Strong communication skills; including active listening, demonstrated professional written communication skills, and public speaking skills.
Skill in using computer applications which include: student information systems, financial aid management systems, customer relationship management systems, word processing, database, spreadsheet, presentation software, and Web applications.
Skill in providing counseling to students and families in a variety of College processes and procedures.
Ability to accurately perform and document a variety of accounting and financial aid calculations.
Ability to create and revise financial aid award notifications.
Ability to utilize tact, discretion, and independent judgment within established guidelines.
Ability to solve problems involving student aid issues and processing anomalies.
Ability to take leadership roles on projects, demonstrate initiative, research solutions, and be an adept problem solver.
Ability to respectfully communicate and collaborate effectively within a team environment to accomplish departmental work goals and objectives.
Ability to effectively work with individuals from diverse communities and cultures; possess cross-cultural communication skills and multi-cultural competency.
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a typical office setting and use standard office equipment including computers and telephones. Need to be able to work for long periods of time at a computer to enter data, produce reports and receive information. Communicate effectively with internal and external customers in person and through technology.
The College of St. Scholastica (CSS) is a thriving independent private college with its main campus overlooking Lake Superior in Duluth, extended campuses throughout Minnesota and vibrant online programs that attract learners from around the world. Since 1912, The College of St. Scholastica has been preparing students for responsible living and meaningful work by emphasizing the Catholic Benedictine values upon which it was founded: Community, Hospitality, Respect, Stewardship and Love of Learning. At CSS, equity and inclusion are viewed as key ingredients to academic excellence and student success.
Duluth is a beautiful and vibrant city of 86,000 set on the shore of Lake Superior, the largest freshwater lake by surface area in the world. For outdoor enthusiasts, Duluth offers four seasons of first-rate opportunities: beaches, bike paths, jogging trails, ski resorts, cross-country skiing trails, boating and fishing sites, and rinks for skating, curling, and hockey. The Boundary Waters Canoe Area Wilderness is an easy drive. Outside magazine has recently named Duluth as the number one “Outside City” in the US. The magazine also named Duluth as a runner-up fo...r the “best adventure hub” in a worldwide survey of destinations for outdoor activities. The College was also pleased to learn that the nonprofit American Institute for Economics ranked Duluth as one of America’s best small metropolitan areas for college students. Similarly, the travel site DreamPlanGo named Duluth in the Top Ten of America’s Most Scenic College Towns. Duluth’s public schools are Minnesota’s most highly ranked, the cost of living is considered reasonable, and the city has more acres of municipal public parks than any other city in the country. The arts scene is booming with galleries, music venues, and a lively theater and dance community.