NOTIFICATIONS UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to Policy.
ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
INITIAL REVIEW DATE (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Initial Review Date (IRD): 11-04-2021
Dept Marketing Statement Learning Support Services offers course-specific group tutoring with Modified Supplemental Instruction (MSI), Supplemental Instruction, Small Group Tutoring, and Writing and Reading Group Tutoring, course-specific individual tutoring, and non-course-specific Writing Individual for all undergraduate students at UCSC. Programs are grounded in pedagogy that supports the academic development of students through these peer-led services with the goal of addressing and minimizing educational equity issues. LSS provides academic support across all five divisions: Arts, School of Engineering, Humanities, Physical and Biological Sciences, and Social Sciences, employing over 110-130 tutors each quarter and serving nearly 7,000 undergraduate students per year. Learning Support Services works closely with the Education Opportunity Program (EOP), Services to Transfer and Re-Entry Program (STARS), Disability Resource Center (DRC), Hispanic Serving Institution (HSI) Initiatives, and the colleges to increase the success of non-traditional students. Learning Support Services has a permanent operating budget of approximately $900,000.
The Tutor Program Coordinator will be responsible for the development, implementation, and coordination of the Small Group Tutoring Program and Writing program and will help support the implementation of all other academic support programs at Learning Support Services (LSS). Under the supervision of the Assistant Director of LSS, the Tutor Program Coordinator is responsible for the development and coordination of tutoring programs which includes assisting in selection of courses LSS will support with the tutoring program and serving as instructor of record for a two-unit tutor training class, The incumbent assists in the managing of the selection, hiring, training and supervision of undergraduate tutors (100-150 undergraduate tutors) for all of LSS programs, assist in the maintenance of LSS' online orientation modules and online communication platforms for tutors, as well as maintaining regular analysis of the utilization of LSS program. In collaboration with the Assistant Director of LSS, the Tutor Program Coordinator will help ensure that LSS's programs are meeting its goals and outcomes on a regular basis. The Tutor Program Coordinator ensures that all UCSC undergraduate students receive quality academic support programs while placing special emphasis on the learning needs of students of color, first-gen students, transfer students, and students registered with the Disability Resource Center on campus as well as creating programs that address success gaps on campus. The Tutor Program coordinator works collaboratively with the LSS team to ensure LSS is meeting its vision: achieving educational equity, empowering undergraduate students as leaders, and providing transformative learning experiences at the university and beyond by partnering with faculty, staff, and undergraduate students.
APPOINTMENT INFORMATION Salary Information: $65,000 / Annually
No. of Positions: 1
Benefits Level Eligibility: Full
Schedule Information: Full-time 100% weekly 40 hours weekly Sun - Sat Shift Includes Day, Evening, and Weekend
Delivers academic programs to students via LSS academic support programs that support academic success for undergraduate students.
Coordinates the hiring, supervision and evaluation process for small group tutors, writing tutors, and individual tutors, approximately 60-80 a year.
Supports the Assistant Director in overseeing the tutor sign up system, TutorTrac, and maintains schedules for all tutoring services and drop-in services including Small Group Tutoring, Writing Group Tutoring, Reading Groups, course-specific Individual Tutoring and Writing Individual Tutoring.
Regularly analyzes utilization of LSS programs and develops solutions to encourage student attendance or reallocate resources and services to better meet student needs.
Conducts observations of tutors throughout quarter. In the observations, the Tutor Coordinator will provide growth oriented feedback that encourages reflection and growth from tutors.
Assists in measuring the impact of the Small Group Tutoring program and Writing program on the academic success of the students who use the service. Based on assessments, offers ideas for programmatic changes to the Assistant Director.
Assists in the development of yearly projections for the Small Group Tutoring program and Writing programs and provides feedback to the Assistant Director on budget planning for those programs.
Creates and maintains Employee and Hiring records/files for student employees that follow university and UAW Union procedures
Implements established policies for the Tutoring program that follow University and UAW guidelines. Assist in the development of new policies in conjunction with the Assistant Director of LSS.
30% - Mentors and creates appropriate training and curriculum for undergraduate tutors
Uses skills as an experienced learning center professional, feedback from observations, feedback from students and feedback from LSS staff to develop training for tutors founded in critical pedagogy and provides a wide range of training opportunities to all LSS programs but may focus on Small Group Tutors and Writing Tutors. Training opportunities will aim to develop tutors as equity-minded peer educators.
Develops and implements curricula and training, and may serve as instructor of record for a tutor pedagogy course for undergraduate students.
10% - Utilizes academic support models to support and enhance student learning, academic success, and intellectual development.
Works alongside the Assistant Director of Tutoring to identify common pedagogical needs in academic disciplines and works with faculty to enhance student learning, academic success, and intellectual development. This includes but may not be limited to establishing pilot programs in the tutoring program.
10% - Assists in the evaluation of programs effectiveness in meeting students' needs.
Uses TutorTrac to provide accurate data about the tutoring program. This includes utilization of programs, utilization of programs by specific student groups, analysis of impact of services on students (academic impact as well as social impact), and cost of programs.
In collaboration with the Assistant Director of LSS and Director of LSS, develops evaluation efforts for the Tutoring program and may compile reports.
Uses campus data systems such as Academic Information System and InfoView as needed to best assist students.
10% - Assesses appropriate needs of students and makes appropriate referrals.
May refer students to specific student programs such as CARE, CAPS, DRC, EOP, Advising, or other student support programs on campus.
Develops and implements appropriate outreach methods to invite students to use services, or invite students to apply to tutoring positions.
5% - Establishes and maintains partnerships with organization departments and units.
Serves as a liaison to academic departments and other student service units to develop programs that may better meet student needs.
Serves as a liaison with the writing program on campus to identify areas where our services are similar or different for students and work together to deliver appropriate services to students.
Represents the tutoring program and LSS as a whole at meetings as required.
Works closely with EOP, DRC, STARS, and other student support service programs at UCSC.
5% - Other nonspecific coordinator duties.
Other duties as assigned by the Director and/or Assistant Director.
Bachelor's degree in related area and/or equivalent experience/training.
Multicultural competencies, knowledge and experience working and interacting effectively with diverse groups of staff, faculty, and student populations.
Prior experience with collaborative learning or peer-based learning models.
Experience and knowledge of specific learning theory, learning styles, affective issues, academic issues, and socio-cultural / linguistic issues in applying academic support to students.
Experience in and knowledge of training and supervising tutorial and student staff in a college setting, implementation of academic support programs, and designing and conducting workshops and seminars to enhance student academic skills.
Ability to train undergraduate tutors on the development and maintenance of a variety of learning skills, which will contribute to their learning and subsequent performance in courses.
Knowledge of design and implementation of learning and pedagogical models.
Knowledge of current research and theoretical models that influence the application and delivery of academic services (e.g., discipline-specific, student-population specific).
Knowledge of how learning skills issues apply to a research institution.
Outstanding oral and written communication skills and interpersonal, presentation, and conflict resolution skills. Ability to communicate information in small and large group settings.
Skills in judgment and decision-making, problem-solving and organizational skills.
Knowledge of program development, data gathering, assessment, and evaluation skills.
Proficient computer skills including databases, word processing, spreadsheets, internet research, maintaining an electronic calendar and effective and professional email communication, and web-based systems.
Master's degree in a related area.
Special Conditions of Employment
Selected candidate will be required to pass a pre-employment criminal history background check.
The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
Ability to work some evenings and weekends.
Ability to maintain appearance and conduct suitable for working in a professional environment.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
SAFETY STATEMENT All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
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EEO/AA The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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