Essential Functions: JOB PURPOSEThe Assistant Director of Training will develop, implement, conduct, and coordinate the training activities of the office with a focus on ensuring program compliance and integrity. As a member of the management team, the Assistant Director of Training will facilitate the strategic direction of office policy by serving as a functional and project supervisor for various strategic goals and projects.This Assistant Director will assist with the development of policies, processes, and procedures used in the delivery of aid to all applicants to meet compliance with Federal, State, and institutional financial aid rules, regulations and policies. Responsible for coordinated effort and collaboration across multiple units within the office and campus community. Work activities demand direct participation in strategic planning initiatives; development and training of business processes and procedures; on-going monitoring and measurement of business outcomes. ESSENTIAL FUNCTIONSDesign, plan, organize, develop, and administer a wide range of federal and non-federal comprehensive training programs for current and new staff members. Ensure that training programs focus on maintaining compliance with federal/state regulations and University guidelines and ensuring that all staff is trained to answer questions and process aid in accordance with these rules, regulations and guidelines. Continually assess the training needs of financial aid staff (including student employees) and guide them through the most appropriate training methods. Training plans will be designed to strengthen an employee's existing skills or teach new ones.Oversee and supervise staff. Will recruit, hire, train, direct daily activities, evaluate, develop, and discipline staff. Ensure accurate and timely customer service and service delivery. Make sure transactions for all personnel are performed in compliance with University policy and procedure.Develop metrics to evaluate trainings and make necessary changes based on participant evaluation feedback. Suggest and implement additional programs that would benefit the department. Assess the learning outcomes and develop workshops based on the needs of the department.Research best practices and stay current on organizational and employee development trends and topics. Using a variety of software options, keep all training program materials up-to-date. Write and maintain appropriate training manuals and assist in the management of the office knowledgebase.Develop assessment methods to evaluate the competency of employees after they attend established training. Using a variety of methods, including online tools, conduct assessments to determine staff comprehension and use of training concepts. Periodically evaluate training effectiveness and adjust training programs when necessary to determine if overall training objectives are being met.Participate in training seminars, conferences, committee meetings, etc. for professional development in the areas of Title IV financial aid. Continually learns new laws and program guidelines to ensure compliance for Title IV aid requirements.Support initiatives internally and organizationally that contribute to long-term operational excellence.Perform related tasks as assigned
Qualifications: MINIMUM QUALIFICATIONSEducation Bachelor's degreeBachelor's degree from an accredited college or university or an equivalent combination of education and/or experience.Experience Experienced (minimum 2 years of job-related experience) Experienced professional to provide training leadership and direction and to contribute to the vision and strategic mission of the Financial Aid Office. This position maintains a high level of expertise in financial aid processes, regulations and requirements. Preferred 4 years of full-time Financial Aid experience with hands on experience with Verification, Satisfactory Academic Progress, Professional Judgments, and other federal processing needs. Considerable experience in training, planning, development and implementation of Financial Aid programs, policies and procedures. Must possess skills in interpreting federal financial aid regulations. Preferred experience supervising and management staff KNOWLEDGE, SKILLS AND ABILITIESCOMMUNICATIONS SKILLS - Ability to communicate clearly, concisely and professionally both verbally and in writing. Ability to challenge and debate issues of importance to the organization. Strong interpersonal skills in resolving conflicts, promoting cooperation, and providing outstanding customer service. Ability to create written reports and deliver oral presentations. TECHNICAL KNOWLEDGE - Thorough knowledge of the theory and principles of financial aid rules and regulations along with understanding and ability to applying the rules and regulations in practice. Forecast industry changes to keep WSU competitive in recruitment and retention of students. INTERPERSONAL SKILLS - Effective interpersonal and customer service skills. Ability to handle pressure situations, including dealing with sensitive and confidential human relations situations. Ability to exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation is also essentialSUPERVISORY SKILLS - Ability to delegate work, set clear direction and manage workflow. Skill and experience in mentoring and coaching of personnel. Ability to train, develop, assess, and offer feedback to staff members. Skill in development of teamwork among staff members. ANALYTICAL SKILLS - Ability to compare, contrast and quality check work with a keen attention to detail. Strong analytical skills including: critical thinking and problem solving skills. Must be able to forecast resource needs and project processing deliverables. COMPUTER SKILLS - Proficient in the use of Banner and Microsoft Office tools including Excel. Project Management/SMARTSHEETS, Salesforce, or other CRM systems. Statistical analysis including SPSS. Experience with database query and table design. ORGANIZATIONAL IMPROVEMENT SKILLS - Must possess skill in developing new policies and procedures, identifying methods to anticipate student needs, developing ways to address and implement changing regulations, and working on committees as well as with other University departments to improve services.
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.