Job Summary: This position exists to manage the student employee program in the Union Complex while covering afternoon and evening hours in the facility. The typical schedule for this role is Monday –Friday 10 AM – 7 PM, dependent on event and semester schedule. Oversees and coordinates daytime, evening, and weekend operations for over 329,000 square feet of operational space and outside spaces. Supervises the student staff responsible for opening and closing the facility, room set-ups, set up of audio and technical equipment, custodial concerns, emergency situations, maintenance needs, and ensures that visitors to the facilities adhere to University and facility regulations. Supervises the Information Desk Clerk and other Information Desk staff.
Primary Job Duties and Responsibilities:
Manages daily facility and operations functions for the Union Complex (The Hub, RC Cook Union, and Thad Cochran Center), the first floor of the Trent Lott National Center (TLNC) for Entrepreneurship and Economic Development, Danforth Chapel, and outside spaces. Checks for accurate completion of set-ups, technology requests, and assists customers and student staff when necessary. Manages facility equipment and furnishings.
Manages the student employee program and serves as a DSA SuperAdvisor within a learning-centered employment environment. Supervises approximately 30 student Facility Managers, Information Desk Attendants, and other student staff. Conducts training assessment and data collection using an outcomes-based evaluation system. Responsible for creating and updating training documents, manuals, and handbooks.
Ensures facility maintenance and custodial needs are met and monitors the physical facilities to ensure cleanliness and functionality. Reports and offers solutions to critical facility issues. Supports the Technical Services Manager with regularly maintaining property inventory of furniture, fixtures, and equipment.
Supervises the Information Desk Clerk who staffs the Information Desk. Oversees the management of a true campus-wide information desk. Oversees the management of the University name badge order process, lost and found, and provides support to the Information Desk staff in service of customers and visitors.
Serves as onsite professional staff when needed for evening and weekend operations and events as well as University holidays and breaks.
Performs other duties as assigned
Minimum Qualifications: Minimum acceptable qualifications include an earned bachelor’s degree from an accredited college or university and one year of relevant experience in a supervisory role.
Preferred Qualifications: Master’s Degree preferred from an accredited college or university in business, student personnel, higher education administration, facility management or related area and experience in college union administration or facility management. Relevant experience is desired in the following areas: supervision, interpersonal and public relations skills, facility management, building safety and security, event management operations, technical services operations, and general college union operations.
Knowledge, Skills, and Abilities (KSA): KSA’s in the following areas are desired; teamwork, problem solving, creative thinking, oral and written communication, critical thinking, and leadership. Expected to engage in public speaking, interpersonal interaction, facility management, event management, long-range planning, technical skills, financial management, and other others. Skills in facility, event (Mazevo), and personnel (WhenToWork, WebTimeClock) management software are a plus. Ability to translate broad educational statements and philosophies into practice, to write clear, specific and measurable learning outcomes and to assess learning outcomes through multiple methods is desired. Ability to physically perform tasks such as frequently lift items at or near 50 lbs, kneel, crawl, and climb. A strong command of student development theory, research, and trends, experience translating student development theory into developmentally appropriate and effective learning opportunities, and experience facilitating student reflection for the purpose of authentic and transformational learning and ability to effectively listen to students are desired.
Supervisory Responsibilities: Supervises approximately 30 student employees. Supervises one professional staff member, the Information Desk Clerk.
DSA Statement: The Division of Student Affairs at Southern Miss seeks forward-thinking and innovative higher ed professionals committed to facilitating students' personal growth and academic achievement, thus building their capacity to be happy and engaged citizens. We work toward this aspiration by creating a relentlessly welcoming environment in which we develop Healthy, Connected, and Learning-focused students and communities through our programs, services, and frequent student interactions.
DSA SuperAdvisor Statement: This position directly manages a student organization or employment program in the Division of Student Affairs. In this role, the selected applicant is expected to build meaningful student relationships through which they must perform critical coaching and mentoring-in-the-moment for student team members. Expectations include expressing genuine welcome and care toward students, inspiring learning inside and outside the classroom, expanding students' personal and professional networks, and helping them explore important questions of meaning and purpose.
As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.