Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Care Navigator/Contract Tracer, University Public Health - Georgetown University
The Care Navigator/Contact Tracer, working within a team of Care Navigators, is responsible for a variety of functions related to remotely interacting with members of the Georgetown University community who have tested positive for; or have been identified as being a close contact of an individual in the University community with COVID-19 ; or who have other COVID-related concerns. AS primary functions, the Care Navigator provides public health guidance and information on COVID-19 to the Georgetown community, and conducting phone interviews with individuals with confirmed or probable COVID-19.
Receiving guidance from the leadership of Georgetown's Public Health COVID Operations Unit, and reporting to the Unit's Deputy Director, the Care Navigator performs their duties during both business and non-business hours, and serves in an on-call capacity if needed to ensure operational functions are performed in a timely manner for the protection of the health and safety of members of the university community.
The Care Navigator conducts their work in a remote mode, using a web-based platform and telephone to communicate with identified community members to gather information on symptoms, concerns, and exposures; record and provide data to clinicians and service providers, and provide guidance on testing, vaccination, isolation, and quarantine. They specifically follow all scripts, policies and procedures provided by Georgetown University, and comply with DC Department of Health guidance regarding confidentiality and the handling of personally identifiable information in duties that include but are not limited to:
Manage a caseload/care plans for individuals who test or are presumed positive for COVID-19, who are exposed to someone with COVID-19, or who attest to symptoms common to COVID-19; and provide contact trace, review histories, conduct regular check-ins, assess and communicate needs, and provide public health guidance throughout the entire isolation and quarantine period:
Reach out to, and conduct phone interviews with individuals with confirmed or probable COVID-19; ensure all interviews are guided by standard protocols and include providing disease-specific information; assess signs and symptoms and underlying health conditions; discuss symptom onset to determine window period for contact elicitation and exposure risk for close contacts; discuss work, social, recreational, and community activities to identify others within the Georgetown community who may have been exposed; elicit information on close contacts - including names, exposure dates and locating information; assess support needs to maintain health and compliance during quarantine or isolation; and provide recommendations for quarantine and isolation and reviewing of daily self-monitoring procedures
Communicate with identified close contacts within the university community to notify them of exposure and guide them through quarantine, including determining the quarantine period, advising on testing and symptom monitoring, and using current public health guidance to determine when they may safely end quarantine
Communicate with Georgetown community members who attest to symptoms common to COVID-19, advising them on testing, and consulting clinicians for guidance on the quarantine
Monitor a general email address and respond to inquiries from the community, providing public health guidance and addressing specific issues such as testing, vaccination, badge status, COVID-related documentation, and university COVID policies
Use a specialized database/dashboard system to monitor and log test results, document care plan status and advised course of action, seek clinical guidance, and communicate and coordinate services with the Student Health Center, Student Affairs, One Medical, Auxiliary Business Services, and other university entities
UPDATING, REPORTING, & COVERAGE
Provide regular updates to the public health unit leadership and elevate issues requiring additional support to their attention
Write contact tracing reports and other required reporting for the Chief Public Health Officer and local public health departments
Serve as point of contact for caseload oversight during some shifts, as assigned
A college-level education is highly desirable, particularly with degrees in public health or life sciences, but a degree is not required for excellent candidates with demonstrated experience in the following essential skills:
Excellent communication, interpersonal, and active listening skills, including an understanding of how to conduct interviews around difficult issues
Ability to elicit and manage sensitive information and ensure the confidentiality of those being interviewed
Knowledge of or ability to learn and advise community members on the basic elements of SARS-CoV-2, COVID-19, and related national and local public health guidance
Highly detail-orientation with the ability to prioritize needs and troubleshoot
Excellent judgment and ability to discern how to handle and when to elevate complex or sensitive issues
Ability to work independently and as part of a diverse team under challenging, time-sensitive circumstances
Willingness to take on additional responsibilities as needed to ensure the success of the university's COVID-19 response.
Comfortable working with databases and data management systems
Ability to learn and adapt quickly to new information and guidance
Excellent organizational skills, research skills and good judgement
Ability to interact appropriately and effectively with a wide range of people
Strong critical thinking skills, excellent composition, grammar and public speaking skills
Strong diplomatic customer service skills
Access to a telephone, computer, and reliable internet connection
Experience conducting telephone-based or in-person based interviews
Ability to comply with regulations and communicate official information in an appropriate manner
Excellent interpersonal skills to assist distressed individuals from different cultural backgrounds
Proficient with use of English - additional languages proficiency (particularly Spanish) is advantageous
Proficiency with Microsoft Office and data entry
Availability and willingness to work during both business and non-business hours, and to serve in an on-call capacity if needed to ensure operational functions
Familiarity with the Georgetown community
Current Georgetown Employees:
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Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected] opens new window' target='_blank' href='https://apptrkr.com/get_redirect.php?id=2540024&targetURL=mailto:[email protected]'>[email protected].
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu opens new window' target='_blank' href='https://apptrkr.com/get_redirect.php?id=2540024&targetURL=https://benefits.georgetown.edu/'>https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.