Slug Support Case Manager (CAMPUS ONLY Recruitment)
University of California Santa Cruz
Location: Santa Cruz, California
Internal Number: 2529163
Slug Support Case Manager (CAMPUS ONLY Recruitment)
Location: Santa Cruz Job ID: 24278
ADDITIONAL INFORMATION This is a CAMPUS ONLY recruitment. Only current employees, or former employees with current Preferential Rehire rights will be considered for this position. Former employees with Preferential Rehire rights should apply through the external candidate gateway and identify themselves as such in their application to be considered for this position.
Current UCSC employees must apply to the job posting in the Internal Candidate Gateway. You can access the internal job posting at the link below.
ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
INITIAL REVIEW DATE (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Initial Review Date (IRD): 10-04-2021
Dept Marketing Statement The Division of Student Success provides campus-wide coordination and leadership for student success programs and activities across departments, divisions, colleges, and administrative units. The Student Success Division includes the Student Success Evaluation & Research Center (SSERC), the Student Success Centers which provide outside the classroom academic and co-curricular services and resources, Student Health Services, and the Dean of Students Office.
The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community. The Dean of Students Office envisions a university where every student has limitless opportunities and support to reach their highest goals for themselves and society.
Under the general direction of the Assistant Dean of Students, the Slug Support Case Manager serves as the nexus of information and integration for the campus's response to students experiencing varying degrees of need and/or distress. The incumbent is readily accessible to faculty, staff, students, parents and family members who are concerned about a distressed student. The Slug Support Case Manager works closely with key offices to identify and intervene as early as possible with students whose behavior suggests the need for support services. Duties include providing information and training for the campus community; fielding calls, emails and referrals regarding, coordinating responses and services for individual students, undertaking research on national best practices, participating on various students of concern committees, and working directly with students to help resolve complex situations and advocate on their behalf. The Slug Support Case Manager will also support the activities, programs and services associated with the functions of the Dean of Students office.
APPOINTMENT INFORMATION Salary Information: $65,000 / Annually
Job End Date: 2 years from Date of Hire, with possibility of extension
Work Location: UC Santa Cruz Main Campus
Union Representation: None
Job Code Classification: 004564 (STDT LIFE DEV SPEC 3)
JOB DUTIES 70% - Student Advocacy and Coordination of Responses to Students in Distress
Provides administrative interface, coordinating with various campus partners to ensure coherent integration of campus and community resources for individual students who have challenges with academic, health, conduct, substance abuse, financial and social issues. Manages students of concern cases that require the undertaking initial information gathering, developing recommendations for response, taking the initiative to mobilize appropriate responses and/or services, and provides information to the student, student's family as appropriate and conveys information to other units including Counseling and Psychological Services, the Colleges, Residential Services, Campus Police, and other campus entities, ensuring that appropriate resources are available and post-intervention strategies are mobilized on behalf of the student and the campus community.
20% - Distress Student Consultation
In consultation and collaboration with various campus colleagues, serves as a single point of contact campus wide for members of the campus community, parents and families, who are concerned about a student. The incumbent will consult about a student, provide referrals to campus departments and to the colleges, develop action plans, and follow up with students, staff and faculty as appropriate. The incumbent will also be an active member of the UC System Wide Case Management Team. Responds to inquiries about distressed students from faculty, staff, students and parents. Provides information and resources and/or referrals to appropriate campus services; may activate the Slug Support team for high level and high risk incidents.
5% - Education
Works with a broad cross section of campus departments (e.g., Orientation Programs, Wellness Programs, Disability Resource Centers, Resource Centers, Counseling and Psychological Services, the Colleges, Residential Services, Student Organization Advising and Resources) to develop and implement marketing campaigns for the campus's student mental health messages and information, with particular attention to educating students on their role in the well-being of fellow students.
5% - Outreach
Works collaboratively with CAPS and other campus units and departments on the provision of campus-wide training and programs as well as publications regarding responding to students in distress. Develops and delivers specialized curriculum and training programs as requested by campus departments regarding responding to students in distress, and educational workshops about Dean of Students services and programs.
Bachelor's degree in related area and / or equivalent experience/training.
Demonstrated experience in crisis management, crisis intervention, and case management with college age students/emerging adults.
Broad knowledge of health care, mental health care and services, crisis management prevention, and psycho-educational and educational outreach as well programming to students, faculty, staff, and parents.
Demonstrated ability to initiate and coordinate services for students.
Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and the relevant policies and best practices.
Demonstrated ability to work effectively and collaboratively within a disciplinary organizational setting including on-campus residential facilities, faculty, campus administration, campus health providers, off campus health care provider, law enforcement, and the courts.
Demonstrated ability to uphold the UCSC nondiscrimination policy by actively promoting inclusion in communities diverse by race, color, national origin, religion, sex, gender, gender identity, gender expression, pregnancy, physical or mental disability, medical condition (cancer related or genetic characteristics), genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services.
Demonstrated ability to develop training curriculum and deliver training and presentations to a wide variety of audiences such as faculty, deans, department chairs, students, and staff.
Demonstrated ability to review, understanding, and effectively apply complex policies and laws.
Outstanding oral, written, and digital communication skills.
Excellent interpersonal, cultural competence, and conflict resolution skills.
Demonstrated ability to effectively collaborate with people of diverse backgrounds.
Ability to follow, implement, and encourage others to follow the UCSC Principles of Community, University Policies, and State and Federal Laws.
Ability to advocate on behalf of students and encourage students towards achieving individual goals, follow through on recommendations, and learn self-advocacy skills.
Master's degree in Social Work, Counseling, Public Health, or related field.
Direct experience working on college campuses with college age students in a health or mental health setting.
SAFETY STATEMENT All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
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EEO/AA The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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