Program Manager - College of Education, Online Programs
University of Illinois at Urbana-Champaign
Location: Champaign, Illinois
Type: Full Time
Internal Number: 151081
The College of Education addresses the challenges facing today’s learners by advancing knowledge and impacting policy through teaching, research, and outreach. Developing tools and methods which contribute to making education equitable and accessible to all learners is core to our mission. We prepare leaders, researchers and educators that are passionate advocates committed to transforming learners at all stages of the life span.
At this time, the College of Education invites applications for a Program Manager. Under the direction of the Director of Online Programs, the person in this position will serve as point person for students in all College of Education (COE) online programs (degree and non-degree seeking). Provide general advising and support to enrolled online students throughout the duration of their program and facilitate student success. Provide information to prospective online students and coordinate new student recruitment. Coordinate program evaluation.
The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO.
Major Duties and Responsibilities
Provide general advising to all COE online students (degree and non-degree seeking) on program requirements and milestones (e.g. for doctoral students - qualifying exams, prelims, research methods and core courses).
Assist students with admission, registration, and course selection processes? develop manuals, videos, webpages and other resources to help online students complete their programs successfully.
Conduct regular orientation and onboarding sessions (2-3 times a semester) for online students (doctoral, master’s and non-degree seeking students).
Audit student degree progress and coordinate record keeping with Graduate Student Service Office (GSSO)team? collaborate with faculty advisors as needed, when responding to student questions regarding transfer of credit hours and degree audits.
Serve as concierge for COE online students (prospective, current, and alumni), i.e. point of contact for all prospective and current online students (degree and non-degree seeking)? respond to prospective online student queries and provide continuous communication to current students.
Conduct career development events for current COE online students (2-3 times a semester) in conjunction with faculty to inform them about career paths? develop and facilitate initiatives for networking between prospective and current students and alumni.
Develop and deliver initiatives (e.g. online and on-campus events) to foster a sense of community for COE online students (degree and non-degree seeking).
Identify ways to streamline, make consistent, and otherwise optimize processes (e.g., admissions, registrations, onboarding, student services, course scheduling, marketing, data analytics, etc.) across the college. Ensure student satisfaction through an excellent application process and strong retention and time-to-degree metrics.
Coordinate new student recruitment to degree and non-degree programs by following up on prospects and responding to student queries, conducting online webinars for prospects, and working with college Marketing and Communication team to create promotional and marketing materials such as websites, videos, and social media campaigns.
Coordinate with COE Office of Advancement and marketing and communication teams to regularly communicate with COE online student alumni.
Assist with collecting and analyzing data related to COE online programs? gather data for comprehensive annual national and campus reports about online program rankings such as U.S. News and World Report.
Coordinate with COE Office of Advancement, Marketing and Communication, and IT Partners at Education teams to gather data about the career outcomes surveys of alumni.
Assist with other duties as needed as part of the Online Programs team.
Master’s Degree in Education.
3-5 years experience advising and supporting student success, especially online students.
Experience with marketing online programs, online student recruitment, or outreach to online students.
Experience with online or on-campus program and event planning for community building for students.
Doctoral Degree in Education.
Documented evidence of developing quality standards in student services.
Experience creating networks between prospective and current students and alumni.
Experience with MOOC platforms such as Coursera or EdX? Experience with data analysis, assessment, and reporting.
Experience with online course design, pedagogy, or learning.
Knowledge, Skills and Abilities:
Exceptional customer service skills
Knowledge of University of Illinois College of Education degree requirements for online degree and non-degree programs
Experience and/or knowledge of Learning Management Systems (LMS) and remote advising platforms (Zoom, Skype)
Ability to understand needs and preferences of current and prospective students and to match program and course offerings to target audiences
Working knowledge of maintaining websites, managing social media platforms and digital marketing software and tools
Demonstrated commitment to work with a world-class service of students, faculty and staff in a diverse and inclusive workplace
Excellent project and time management, team building and conflict resolution skills, as well as, ability to work cooperatively with all constituents of the College of Education
Ability to act with initiative, make independent decisions, and prioritize with minimal direct supervision
Ability to multi-task by managing multiple projects simultaneously and meet concurrent deadlines
Excellent interpersonal and written/verbal communication skills.
Salary and Appointment Information
This is a full-time academic professional position appointed on a 12 month service basis. The expected start date is as soon as possible after closing date. Salary is commensurate with qualifications and experience. Applicants may be interviewed before the closing date; however, no hiring decision will be made until after that date.
For full consideration, all applicants must create a candidate profile at https://jobs.illinois.edu and upload a cover letter, resume and contact information for three professional references by October 8, 2021. All requested information must be submitted for your application to be considered. For further information please contact Jena Pfoff at [email protected]
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit “Policy on Consideration of Sexual Misconduct in Prior Employment.” As a qualifying federal contractor, the University of Illinois System uses E-Verifyto verify employment eligibility.