ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
INITIAL REVIEW DATE (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Initial Review Date (IRD):10-25-2021
Dept Marketing Statement Learning Support Services offers course-specific group tutoring with Modified Supplemental Instruction (MSI), Supplemental Instruction, Small Group Tutoring, and Writing and Reading Group Tutoring, course-specific individual tutoring, and non-course-specific Writing Individual for all undergraduate students at UCSC. Programs are grounded in pedagogy that supports the academic development of students through these peer-led services with the goal of addressing and minimizing educational equity issues. LSS provides academic support across all five divisions: Arts, School of Engineering, Humanities, Physical and Biological Sciences, and Social Sciences, employing over 110-130 tutors each quarter and serving nearly 7,000 undergraduate students per year. Learning Support Services works closely with the Education Opportunity Program (EOP), Services to Transfer and Re-Entry Program (STARS), Disability Resource Center (DRC), Hispanic Serving Institution (HSI) Initiatives, and the colleges to increase the success of non-traditional students. Learning Support Services has a permanent operating budget of approximately $900,000.
The Assistant Director of Learning Support Services (LSS) provides oversight of all of LSS' programs. Under the supervision of the Director of LSS, the Assistant Director is responsible for the implementation of LSS programs each quarter. The Assistant Director is responsible for selecting courses LSS will support using data-driven methods (prioritizing courses based on available funding based on criteria such as high equity gaps between EOP and non-EOP students and courses with high DFW rates), is responsible for the communication of services to faculty, departments, and students each quarter, is responsible for providing oversight of the hiring of 100-150 undergraduate tutors each quarter, is responsible for providing oversight of the training of undergraduate tutors, is responsible for providing oversight of LSS' sign-up system TutorTrac, and is responsible for participating in the evaluation of LSS' programs. The Assistant Director develops peer-education training approaches and pedagogies, which includes serving as instructor of record for a two-unit tutor training class and other training programs for tutors, learning assistants, and mentors. The tutor training class is grounded in critical pedagogy and focuses on developing tutors as equity-minded educators. The Assistant Director is responsible for the development and supervision of career staff members and student staff members as well. This position is a key member of LSS' leadership team the position is responsible for assisting in interpreting UCSC policies and UAW policies (the union tutors are a part of), assisting in developing goals and outcomes for LSS' programs, and helping to ensure that LSS's programs are meeting those goals. The Assistant Director works collaboratively with the Director of LSS, offering support and advice, and works collaboratively with LSS coordinators to ensure LSS is meeting its vision: achieving educational equity, empowering undergraduate students as leaders, and providing transformative learning experiences at the university and beyond by partnering with faculty, staff, and undergraduate students.
APPOINTMENT INFORMATION Salary Information: $65,000 - $75,000 / Annually. Salary commensurate with skills, qualifications and experience.
JOB DUTIES 20% - Ensures that all staff members provide a full range of academic support services to students.
Provides support in the management of daily operations of the Learning Support Services. This includes oversight of the implementation of LSS programs like: Small Group Tutoring, Supplemental Instruction, Modified Supplemental Instructor, Reading Groups, Writing Groups, Writing Individual tutoring, and course-specific Individual Tutoring services.
Maintains and improves current workflows, oversees the documentation of LSS processes in Asana and LSS Google drive, monitors the activities of the ARCenter, Oakes Learning Center, and satellite locations for LSS Services.
Regularly analyzes utilization of LSS programs and develops solutions to encourage student attendance or reallocate resources and services to better meet student needs. In coordination with the director of LSS, Academic HR office, Academic Personnel Office, and Labor Relations, ensures that all of LSS policies complies with current United Auto Workers contract (the union undergraduate tutors are a part of) and UCSC and UCOP policies.
Leads the implementation and maintenance of TutorTrac, which collects all of LSS' utilization data to ensure accurate reporting of LSS data. Develops and implements best practices for data collection in TutorTrac.
Takes responsibility for obtaining necessary data from Data Warehouse and AIS to enable Learning Support Services to complete in-depth studies of the educational achievement of UCSC students and the possible impact of LSS on students' academic achievement patterns.
20% - For professional staff, makes hiring recommendations, evaluates employee performance, provides coaching and counseling, and recommends disciplinary action.
Meets weekly or bi-weekly with employees and provides regular feedback on performance, attainment of goals, feedback on supervision of undergraduate students, and overall well being.
Advocates for and connects employees with other offices or other resources on campus to support employees' professional development.
15% - Designs workshops, develops curricula, syllabi, and instructional materials.
In collaboration with the Director and leadership team, leads the planning and implementation of the required tutor training class now offered in the fall, winter and spring quarters, to over 200 students each year. May serve as instructor of record for this course.
In collaboration with other staff, designs and provides training to LSS tutors based in critical pedagogy with an outcome to develop tutors as equity-minded peer educators.
Conducts formal evaluations of tutor training, compile data, and write up results as requested.
10% - Recommends program modifications to enhance academic effectiveness.
Continuously researches and learns about emerging models for academic support and continually evaluates the effectiveness of our programs.
Participates in the development of new programs for proposals.
Assists in the measuring of the impact on academic success of LSS' programs and assists in the research and development of tools and methodologies to assess programs.
Based on assessments offers ideas for programmatic changes.
May be asked to draft reports about the impact of LSS' programs on and provide either yearly or quarterly basis reports.
Participates in the quarterly observation of undergraduate tutors and provides growth oriented feedback that encourages reflection and growth from tutors.
5% - Provides direction and guidance on complex issues and situations.
Oversees the distribution and coordination of student tutor caseloads between LSS coordinators and settles tutor/tutee conflicts.
Provides guidance on challenges that may come up in collaborations with other units, divisions or departments.
Develops yearly projections for LSS programs and provides feedback to the Director of LSS on budget planning and administrative operations for the unit.
Demonstrate fiscal responsiveness when developing programs.
5% - Leads system implementations and upgrades / enhancements. Identifies associated changes to business practices and updates policy/procedures.
Implements established processes and work policies for LSS student and career staff and regularly reviews them to ensure they are still up-to-date.
Using a variety of software including TutorTrac, Filemaker, R, SPSS, Infoview or other software, establishes and maintains a comprehensive database that houses LSS utilization data.
May be responsible for the analysis of the utilization of programs, analysis of impact of services on students (academic impact as well as social impact), and cost of programs.
5% - Serves as liaison for academic departments, college deans, and chairs; ensures collaborative working relationships.
Works collaboratively with academic departments, college deans and chairs to develop academic support programs that better meet student needs.
Provides oversight of appropriate outreach methods to departments to invite staff to learn about LSS services, invites students in specific majors to use services, or invites students to apply for tutoring positions.
5% - In coordination with academic leadership identifies ways to strengthen and improve the quality of academic programs, courses, and instruction.
Works with partners (students, other units, departments, faculty, administration) to solicit feedback about LSS' services and implements feedback appropriately.
5% - Identifies and implements innovative teaching strategies.
Supports LSS in having its training program certified by the College Reading and Learning Association (CRLA) each year.
Establishes and maintains positive and productive partnerships with offices like Center for Innovations in Teaching and Learning, Advising Office, teaching faculty and departments.
5% - Adjusts services based on changing needs of students.
Responds to the changing landscape of post-COVID-19 work and identifies any changes necessary to established processes and work policies.
5% - Performs other duties as assigned by the Director of Learning Support Services.
Possession of a Masters of Arts Degree in Education or a related field or equivalent combination of education and experience.
Multicultural competencies, knowledge and experience working and interacting effectively with diverse groups of staff, faculty, and student populations.
Prior experience with collaborative learning or peer-based learning models (at least 3-5 years).
Demonstrated ability to lead, supervise, and develop professional staff.
Prior experience with data collection and analysis techniques; statistics or social science research techniques; knowledge of common computer application programs; knowledge of organizational principles and procedures involved in handling sensitive data (for example, Family Educational Rights and Privacy Act, or FERPA).
Advance knowledge of specific learning theory, learning styles, affective issues, academic issues, and socio-cultural / linguistic issues in applying academic support to students.
Advance experience and advance knowledge in training and supervising tutorial and student staff in a college setting and implementation of study skills and other academic support programs and the ability to design and conduct workshops and seminars to enhance student academic skills
Experience with advanced ability to train undergraduate tutors on the development and maintenance of a variety of learning skills, which will contribute to their learning and subsequent performance in courses.
Advance knowledge of current research and theoretical models that influence the application and delivery of academic services (e.g., discipline-specific, student-population specific).
Demonstrated ability to produce data analytics and equity analyses
Proficiency accessing information stored in large databases, business intelligence, statistical, word-processing,
spreadsheet, and presentation software
Solid interpersonal skills for effective collaboration and problem solving with all levels of academia and staff.
Outstanding oral and written communication skills, including experience developing policy / procedures, reports and presentations.
Detail oriented with the ability to apply critical thinking skills to analyze problems and apply effective solutions.
Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance.
Advanced computer skills including databases, word processing, spreadsheets, internet research, maintaining an electronic calendar and effective and professional email communication, and web-based systems.
Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work occasional evenings and weekends
Ability to maintain appearance and conduct suitable for working in a professional environment.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
SAFETY STATEMENT All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
How to Apply Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
Copyright 2021 Jobelephant.com Inc. All rights reserved.