Position Purpose: The Student Accounts Specialist supports learning by assisting parents and student with questions regarding accounts policies, account balances and by maintaining the third-party payment plan, monthly payment plan, student refunds, and daily balancing.
Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
Upholds the Mission Statement: Aurora University an inclusive community dedicated to the transformative power of learning.
Handle confidential information with tact and discretion.
Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.
Essential Job Functions:
Answers questions parents and students may have regarding student' accounts. Researches any billing discrepancies.
Proactively outreaches to students regarding balances due to incomplete financial aid files, providing guidance on payment options and system functionalities, minimizing defaulted student accounts and reducing University debt.
Liaison between the Office of the Registrar and Financial Aid for student accounts inquires.
Invoices and bills miscellaneous and student accounts for miscellaneous charges, fines, parking tickets and bookstore charges; send monthly statements.
Maintains Deferred Payment Plan program and bills students appropriately.
Maintains accounts for students participating in the Monthly Payment Plan. Communicates with students regarding payment due dates and missed payments or underpayments.
Assist in the collection activity for any unpaid student.
Post transactions involving cash receipts, disbursements, and /or accounts payable and account receivable to ledger accounts.
Coordinates student refunds due to overpayment and excess financial aid funds in accordance with federal and state policies.
Assists the Director of Student Accounts with office webpage updates and changes.
Provides excellent customer service to students and parents with goal of solution-based outcomes.
Serves as primary back-up to cashier.
Any other duties assigned.
Essential Job Requirements:
High School Diploma is required. Some college course work is preferred.
Knowledge of basic accounts receivable accounting is required either through appropriate course work or previous work experience.
Previous data entry experience required.
Previous office work required.
Strong customer service skills
Good math and calculator skills
Proficient in use of Microsoft Excel
Word processing skills
Completes tasks independently
Ability to spend long periods of time at a computer work station.
Ability to move about campus and other locations.
Minor lifting requirements, such as files or copy paper boxes as needed.
Ability to use general office equipment.
Ability to interact in person, via electronic media, and on the telephone.
Aurora University is an Equal Opportunity Employer and is committed to becoming a model university of the 21st century. Toward this effort we are determined to have a faculty, staff, and student body reflecting the cultural demographics of the greater Chicago area.
Aurora University (AU) is an inclusive community dedicated to the transformative power of learning. It is committed to helping students discover what matters and build their life around it.
AU is a private, nonprofit, independent university accredited by the Higher Learning Commission. It offers more than 45 undergraduate majors — such as nursing, social work, business administration, criminal justice and psychology — and a wide variety of master’s and doctoral degrees that include social work and business administration. Degree programs are grounded in real-world experiences and are led by experienced, dedicated faculty members, nearly 140 of whom are full-time. The student/faculty ratio is 18:1.
Almost 6,000 undergraduate and graduate students take classes on two main campuses — Aurora University in Aurora, Illinois, and George Williams College in Williams Bay, Wisconsin — as well as the nearby Orchard Center in Aurora and the Woodstock Center in Woodstock, Illinois. Online classes are also available. The Aurora University campus is located 40 miles west of Chicago.
AU has 24 NCAA Division III teams competing in the Northern Athletics Collegiate Conference, Midwest Lacro...sse Conference, Midwest Women's Lacrosse Conference and Northern Collegiate Hockey Association. About 700 student-athletes compete in sports. AU has a rich history and tradition of success across the spectrum of sport offerings. From conference championships to NCAA Championship appearances to academic awards and community service, student-athletes and staff continue to bring excitement and a sense of pride to Aurora University and all of the Spartan fans across the country. At AU, we firmly believe that intercollegiate athletics should promote the character development of participants, enhance the integrity of higher education, and promote civility in society. Toward these ends, we strive to adhere to fundamental values such as respect, civility, honesty and responsibility. Student-athletes and staff are always expected to operate with the principles of sportsmanship and ethical conduct in mind.
Founded in 1893 in Mendota, Illinois, as Mendota Seminary, the institution soon changed its name to Mendota College. By 1911, it had outgrown its facilities and the following year changed its name to Aurora College and moved to Aurora, where its students could take advantage of a thriving business environment and easy access to Chicago. In 1985, Aurora College changed its name to Aurora University to better reflect the magnitude of its academic offerings. Seven years later, Aurora University and George Williams College traditions blended when the two institutions entered into an affiliation agreement that paved the way for a merger eight years later. In 2010, the Woodstock Center opened to meet the needs of students in McHenry County and surrounding communities.