LEAD FACULTY & STUDENT SUPPORT ADMINISTRATION, Metropolitan College, Distance Education
Location: BOSTON, Massachusetts
Internal Number: 3251
Responsible for supervising and mentoring one or more Faculty and Student Support Administrators and co-managing the cross-functional team alongside the teams Senior Instructional Designer. He or she supports faculty and students for the more complex or higher-maintenance online degree programs in the teams portfolio. Due to the fast pace of the distance education delivery model and the high volume of work each team is responsible for, the Senior Faculty and Student Support Administrator must have a high level of comfort with and strong ability in the area of project management and leadership. This position involves anticipating workload demands, making decisions about and allocating resources for each online session, developing procedures and processes for managing the workload of the team, and ensuring the success of each online program in the teams portfolio. The Senior Faculty and Student Support Administrator leads the program management of the teams portfolio, provides expert guidance and recommendations to faculty to maximize the success of BUs online courses and programs, and collaborates with academic departments to organize the delivery of the academic programs online.
A cover letter is required for consideration.
B.A./B.S. required, Master's degree preferred.
3-5 years' experience required.
Professionalism, negotiation and problem-solving skills, strong organizational, student services and communication skills, the ability to multi-task, and high attention to detail.
The ideal candidate will be team oriented and use personal initiative to continually improve students online experience, program satisfaction, and retention.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.