Veterans Benefits Advisor and Office Manager - CMVE/Veterans Affairs
Tidewater Community College
Location: Norfolk, Virginia
Internal Number: 38089
Tidewater Community College has served South Hampton Roads â“ both students and employers â“ for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCCâ™s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
This position will provide assistance to military-related students in obtaining and utilizing the varying education benefits available from the federal and state government. Process enrollment certifications in accordance with applicable policies and procedures. Provide academic advising and support to promote student success. Supervise and manage the day to day operations of the CMVE Office of Veterans Affairs on campus to include overseeing the Veterans Affairs Work-Study students.
Knowledge of the DOD active duty, reserve, National Guard, Coast Guard, veterans, and family membersâ™ education benefits.
Ability to obtain the knowledge and skills needed to become a Veteran School Certifying Official and develop proficiency in using VA-ONCE
Ability to interpret and apply federal, state, and college policies and procedures as they relate to students utilizing GI Bill, Active Duty Tuition Assistance and Military Spouse Career Advancement Accounts (MyCAA) education benefits.
Ability to work effectively with a diverse student population and provide excellent student service.
Ability to work effectively as a team within the CMVE Office of Veterans Affairs and student services; engage and interact collegially with administrators, faculty, staff, parents, students, college contracted bookstore, and the general public.
Ability to work with minimal supervision and guidance in managing the day to day operations of a student support office.
Knowledge of College curriculum and program requirements.
Ability to hire, supervise, and train full time and wage employees in the implementation and execution of processes as they relate to the CMVE Office of Veterans Affairs.
Knowledge of appropriate employment guidelines for Veteran Affairs (VA) work-study students. Hire, train and supervise VA work-study students in the implementation and execution of processes as they relate to the CMVE Office of Veterans Affairs.
Demonstrated skills in the use of contemporary computer application software to include word processing, spreadsheets, and other information technology applications such as a student information system.
Ability to work accurately with details, construct records, make data entries, track curriculum, and safe guard administrative file records on each student from initial enrollment through graduation and 36 months beyond as required by the Virginia State Approving Agency, Library of Virginia, and the Veteranâ™s Administration.
Ability to demonstrate excellent interpersonal, oral and written communications skills.
Experience in conflict resolution and the application of mediation techniques as they relate to the Office of Veterans Affairs in assisting active duty military transition to higher education, returning combat veterans, disabled veterans and all other military related students.
Knowledge and skills in researching and resolving questions and issues, and the application of sound decision-making ability relating to all facets of each chapter under the G.I. Bill and the Virginia Military Survivors and Dependents Education Program participants eligibility for benefits.
Knowledge of and ability to interpret and apply the Family Education Rights and Privacy Act (FERPA), Personal Non-Public Information (PNPI), and execute policies and procedures as it relates to Veterans Affairs processes.
Ability to learn the processes involved with evaluating transfer credits and awarding of appropriate credit for Military Occupational Specialties (MOS) and Navy Rates and Ratings as recommended by the ACE Guide to the Evaluation of Educational Experiences in the Armed Services.
Knowledge of domicile policies and procedures for military-related students.
Demonstrated ability to solve problems using strong analytical and critical thinking skills.
Knowledge of, and belief in, the mission of a comprehensive community college, particularly as it relates to student support services
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.