A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
University of Michigan Engineering's Office of Communications & Marketing (C&M) produces award-winning products and content presented on platforms. Our team supports the groundbreaking work of the College of Engineering, whose mission is to serve the common good.
We are committed to developing a diverse and thriving workforce – demonstrating respect and inclusivity for all. The C&M team is composed of a creative group of individuals, whose work showcases the world-class research and education of the College and furthers its goal of service to society. As our Internal Communications Specialist, you will make a meaningful contribution to this creative team, developing and executing aninternal communications program that informs and inspires the Michigan Engineering community.
The Internal Communications Specialist will work with the broader College communications and marketing team, unit partners and leaders to craft consistent messaging and build regular programming to reach our faculty, staff and students. Daily work includes managing internal communications channels, drafting messages and content, and coordinating across the organization. You will report to the Communications Manager.
The Internal Communications Specialist will be vital in supporting our brand and culture, enhancing transparency, collaboration and collegiality throughout the College. It will connect the opportunities and work of our individual programs, units and community members with the mission, vision and values of the College of Engineering. You will be responsible for understanding the strategic goals of Michigan Engineering, and the marketing goals of C&M – implementing products that help achieve those goals. You will have the opportunity to work with strategists, writers, multimedia producers, project managers and stakeholders to create and deploy content, products and tactics to keep the College informed and connected.
The Internal Communications Specialist will work across C&M,with communicators embedded in individual College departments and units, and with College leaders and staff in Human Resources, Student Affairs, Engagement, DEI, Academics, and Research to support the brand mission and evolve the brand story. You will need to be a compelling writer and a patient and poised collaborator. You will build a culture of collaboration to engage and inspire the community of employees.
The C&M team is currently hybrid, collaborating in a mix of remote and in-person work. This will be the same for the Internal Communications Specialist. Transition to more on-site work is subject to future conditions and discussions.
40% Accomplish a strategic internal communications plan, keeping current students, staff and faculty informed and connected to the College, and aligning internal and leadership messaging with the College's vision, mission and values:
Work with the Communications Manager and others to lead efforts to evaluate internal communications priorities within the College to develop a strategic internal communications plan that enhances and expands our efforts in this area.
Coordinate and develop communications for multiple large, high-visibility projects.
Coordinate, write, and edit content for a variety of internal communications channels.
Design, develop and implement delivery methods based on organizational and user needs, including presentations, targeted email, stories, printed assets, articles, web pages, multimedia and social media.
Consult and partner on the internal communication response to crises that affect our community.
Ensure message consistency across channels, platforms, and for different departments, teams, and offices throughout the organization.
30% Seek and evaluate feedback on internal communications products, platforms, and messaging, making continual improvements.
Solicit robust feedback from across the College and adjust communications content accordingly.
Establish and track KPIs for internal communications products, and use them for data-based decision making on existing or future products.
Play a leading role in evaluating new technologies and platforms to enhance internal communication.
Monitor communication plans and critical milestones, identifying process and operational challenges and owning solution development.
Keep stakeholders abreast of progress, answering their questions and seeking their input.
20% Be an expert in the Michigan Engineering brand and voice, with a deep understanding of our operations, vision, mission and values
Keep a finger on the pulse of our community, aggregating information to keep leadership and key stakeholders informed and suggesting communications opportunities or emerging issues.
Work closely with the broader comms team to make sure internal communication messages are consistent with external communication messages.
Support change management and culture communications, helping drive engagement and a deeper connection to values and vision.
Work cross-functionally across teams, developing close partnerships to execute communication initiatives from concept to delivery.
Maintain an editorial calendar that interfaces with C&M's other marketing and editorial calendars to ensure timely conception, execution and delivery of communications that reinforce strategic initiatives throughout the organization and support regional/seasonal initiatives.
10% Act as a resource for internal communications strategies and best practices.
Develop and oversee guidelines and templates for internal communications.
Stay abreast of internal communications trends and best practices, making recommendations for applying those within the organization.
Participate in professional development opportunities to improve expertise and skill set.
As with all roles within C&M, the Internal Communications Specialist role is subject to evolve over time as objectives, needs, priorities and other roles change within the College.
Minimum of 5 years of related communications and/or marketing experience, writing and editing. A Bachelor’s degree in communications, digital media, journalism or other appropriate field, or an equivalent combination of education and experience. Experience with communications and marketing platforms and tactics, including implementing, executing and maintaining newsletters, social media, presentations, and/or web products. Proven ability to set and manage priorities (for self and for projects), handle multiple assignments and deadlines, and operate in a flexible, professional manner. Demonstrated ability to successfully lead and work in teams.
We're looking for a communications pro with a passion for collaboration. Must be flexible in a fast-paced environment and have experience developing and executing internal communications content and products. The ideal candidate loves cross-departmental collaboration, and is renowned as a relationship-builder and thought partner. Must be great at project coordination and not wait for assignments, but instead dive in to figure out what's needed.
Must be a strong, concise writer and proofreader with a demonstrated attention to detail and thoroughness. Someone who sweats the details but sees the big picture. Must be able to take feedback quickly and constructively, adjusting and pivoting as needed. Can shift gears nimbly, ruthlessly prioritize, and respond to competing deadlines and priorities. Ability to thrive in an environment filled with change and not afraid to change your mind. Able to build productive relationships with staff and others.
Must be discrete and use exceptional judgment, especially with sensitive topics. Someone with an open ear and an open mind, who seeks to understand and enable rather than persuade or argue. A commitment to diversity, inclusion, equity and anti-racism, and how this work is amplified in the language, images and channels that are used by the College. A desire to deeply engage in the community, with a keen understanding of the role diversity and intercultural understanding play in achieving excellence.
Familiarity with the University and College of Engineering community and culture. Familiarity with and willingness to learn more about emerging digital technologies and communications strategies and their applications. Experience with some of the following software: Slack, Google Docs, Google Analytics, WordPress, MailChimp, Salesforce, Adobe Creative Suite.
Michigan Engineering’s vision is to be the world’s preeminent college of engineering serving the common good. This global outlook, leadership focus and service commitment permeate our culture. Our vision is supported by a mission and values that, together, provide the framework for all that we do. Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu.
The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). The Michigan Engineering component of the University’s comprehensive, five-year, DEI strategic plan—along with updates on our programs and resources dedicated to ensuring a welcoming, fair and inclusive environment—can be found at: http://www.engin.umich.edu/college/about/diversity.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.