The Director of Family Outreach and Support serves as the primary point of contact for Columbia College and Columbia Engineering (CC/SEAS) parents and families for all areas of academic and student life. The director will focus on the management of student and family inquiries and concerns and refer cases to appropriate colleagues and resources. The director fosters an environment in which families are knowledgeable about the resources that support their students and achieves this through an integrated communications plan that includes web, email, social media, and events. The director will also collaborate in the planning and execution of a wide range of special projects, including academic initiatives, celebrations, student life programs, and alumni and development initiatives.
Direct Family Engagement
Serves as one of the first points of contact for families in-person and through telephone, email, and online or social media communications
Provides guidance and referrals to families regarding questions and concerns
Develops a knowledge base of key university processes, programs, and procedures
Maintains an extensive network of contacts from across the university to facilitate information flow and referrals
Advocates on behalf of families with key university offices
Consults with campus partners on emerging trends/issues in family engagement
Recruits and manages family volunteers for on-campus and remote events
Staffs University events, summer programs, student appreciation events
Program Design and Development
Creates and implements curriculum of educational materials and events for families of incoming and current students
Plans and hosts virtual and in-person events, family orientation, and family days and represents CC/SEAS at off-campus functions.
Represents Student and Family Support at admissions events, homecoming, and alumni/development activities
Develops and hosts Virtual Family Orientation to provide families with a comprehensive introduction to life as the parent of a college student
Case Management and Crisis Response
Serves as point of contact for families of students navigating challenges including but not limited to wellness concerns and academic difficulty
Collaborates with response team in the follow-up and response to campus crises
Represents Student and Family concerns at wellness meetings and on cross-collaborative working groups and committees
Develops content in collaboration with the school communications offices
Seeks submissions from campus partners for a comprehensive parent and family communications plan that includes email newsletters, social media, websites, and print publications
Creates and maintains content on the Student and Family Support website
Performs other related duties as assigned
Bachelor???s degree required.
Minimum 4-6 years of related work experience.
Strong interpersonal skills, attention to detail, ability to handle confidential information with excellent judgment and discretion required.
Awareness of current trends and issues in higher education.
Demonstrated ability to set and manage multiple priorities, work with diplomacy and efficiency in a highly pressured environment.
Occasional night and weekend event work or emergency response may be required.
**Applications received without a resume and cover letter attached will not be considered**
Advanced degree desirable.
Experience in higher education, student affairs, family programs, or the non-profit sector a plus.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.